- Location
- RHB Centre - Tower 3 Level 7, Malaysia
- Type
- Full-time
- Seniority
- Manager
- Experience
- 3+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
As a Relationship Manager at RHB Bank Berhad, you will be responsible for building and maintaining strong relationships with a portfolio of clients, understanding their financial needs, and offering suitable banking products and services to achieve sales targets and enhance customer satisfaction.
Responsibilities:**
* Proactively manage and grow a portfolio of Corporate clients, identifying opportunities for cross-selling and upselling RHB's financial products and services.
* Develop and execute client retention strategies to foster long-term relationships and increase customer loyalty.
* Conduct thorough financial needs analysis for clients, providing tailored advice and solutions across various banking products such as loans, deposits, investments, and insurance.
* Prepare and present financial proposals, ensuring compliance with internal policies and external regulations.
* Collaborate with internal stakeholders, including product specialists, credit analysts, and operations teams, to deliver seamless and efficient client service.
* Monitor market trends and competitor activities to identify new business opportunities and stay informed about industry best practices.
* Achieve individual and team sales targets and key performance indicators (KPIs).
* Ensure all client interactions and transactions adhere to regulatory requirements and ethical standards.
* Resolve client queries and complaints promptly and professionally, escalating issues when necessary.
Qualifications:**
* Bachelor's degree in Banking, Finance, Business Administration, or a related field.
* Minimum of 3-5 years of experience in relationship management within the banking or financial services industry, preferably with exposure to Corporate clients.
* Proven track record of achieving sales targets and building strong client relationships.
* In-depth knowledge of banking products and services, including loans, deposits, investments, and insurance.
* Excellent communication, interpersonal, and presentation skills.
* Strong analytical and problem-solving abilities.
* Ability to work independently and as part of a team in a fast-paced environment.
* Possess relevant certifications if required for specific product offerings.
* High level of integrity and strong commitment to customer service.