DIRECTOR - ROOM HOUSEK

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the DoubleTree by Hilton New York Downtown can mean for you! 

What you will have an opportunity to do:

POSITION SUMMARY:

Responsible for overseeing all housekeeping operations in the hotel; ensuring cleanliness, organization and high standards of service. This role involves managing housekeeping staff, maintaining quality control and ensuring guest satisfaction while adhering to budgetary guidelines and hotel policies.

ESSENTIAL FUNCTIONS:

Oversee the daily operations of housekeeping, laundry and public area cleaning.

Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.

Implement and enforce hotel brand standards, health regulations and safety protocols.

Conduct regular inspections to maintain quality control and address any deficiencies.

Recruit, train, schedule and supervise housekeeping staff.

Foster a positive work environment and promote teamwork among associates.

Manage the inventory of cleaning supplies, linens and guest amenities.

Monitor departmental budgets and control labor and supply costs.

Respond promptly and professionally to guest requests and complains.

Ensure lost and found procedures are followed.

Work closely with other departments, including front office and maintenance, to enhance the guest experience.

REQUIREMENTS:

Degree in hospitality management or related field is preferred but not required.

3-5 years of housekeeping management experience.

Knowledge of housekeeping procedures, cleaning techniques and industry standards.

Strong leadership, communication and problem-solving skills.

Ability to work flexible hours; including weekends and holidays.

What are we looking for?

Compensation:

$85000

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$100000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.