Technical Product Specialist

About Pirros

Pirros is building the intelligence layer for design production. We are fundamentally reshaping how architecture and engineering firms manage project knowledge and technical design details.

Our platform is an AI-powered hub purpose-built for the AECO industry. We help architects, engineers, and contractors streamline detail management to improve consistency, minimize errors, and accelerate project delivery timelines.

We are establishing the system of record for design production in a global $12T+ market that has been underserved by modern software for far too long.

Why Join Pirros

• Backed by top-tier investors including YC, Funders Club, PlanGrid, and Elephant

• Profitable with rapidly growing ARR and 10% month-over-month expansion

• Recently secured a $17M Series A in 2025

• Over 400 active firms, including many of the leading AEC organizations nationwide

• Industry-leading ~140% net revenue retention (NRR)

• Founding team with deep roots in the structural engineering industry

• Comprehensive compensation including salary, equity, full benefits, and unlimited PTO

• A culture defined by high trust, autonomy, and a team of experienced operators

• The chance to solve high-impact problems for the professionals designing our physical world

About the Role

At Pirros, our Technical Product Specialists play a critical role in delivering an exceptional customer experience while serving as technical problem-solvers and product experts.

We're looking for bright, analytical, and technically minded individuals who enjoy solving complex problems, learning new technologies, and helping customers succeed. This is an excellent opportunity for recent college graduates with a strong technical foundation who want to launch their careers at a fast-growing AI-powered SaaS company.

You'll become an expert in the Pirros platform, troubleshoot technical issues, and work closely with Customer Success, Product, and Engineering to resolve challenges and continuously improve the customer experience.

What You'll Do

• Serve as a primary point of contact for customer inquiries via email, chat, and calls

• Troubleshoot technical issues, investigate problems, identify root causes, and provide effective solutions

• Develop a deep understanding of the Pirros platform, its functionality, and technical workflows

• Manage and prioritize incoming support tickets, ensuring timely resolution

• Collaborate with Product and Engineering to investigate and escalate complex technical issues

• Guide customers through product functionality, workflows, and best practices

• Identify recurring technical issues, analyze trends, and recommend product and process improvements

• Document technical solutions, common issues, and customer feedback to improve internal and external support resources

• Partner with Customer Success to ensure a seamless customer experience

What We're Looking For

• Bachelor's degree required , preferably in Engineering, Computer Science, Information Systems, Mathematics, or a related technical or analytical field

• 0–2 years of professional experience; recent college graduates are strongly encouraged to apply

• Strong analytical and critical-thinking skills with a natural ability to troubleshoot and solve complex problems

• Technical aptitude and the ability to quickly learn and understand sophisticated software platforms

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and effectively

• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously

• Strong sense of ownership, accountability, and urgency

• Intellectual curiosity, resourcefulness, and a genuine passion for technology

• Comfortable working in a fast-paced, high-growth startup environment

• Self-starter who takes initiative, enjoys challenges, and is eager to learn and grow professionally

Nice to Have

• Internship or professional experience in technical support, software, engineering, or B2B SaaS

• Familiarity with troubleshooting software applications, technical workflows, or analyzing data

• Exposure to architecture, engineering, construction, BIM, or Revit

• Experience with HubSpot, Zendesk, Intercom, or similar platforms

• Basic knowledge of SQL, APIs, or other technical tools

• Experience creating technical documentation, help articles, or knowledge-base resources

At Pirros, we believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Pirros is committed to fair and equitable compensation for all our employees. We thoughtfully consider a wide range of factors when determining individual compensation and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualification and experience. In addition to a competitive base salary, the total compensation package also includes equity and benefits.