Data Insights Specialist

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Data Insights Specialist to join the FinTech & Product Enablement function within IDaaS, based in Bucharest or Iasi, Romania.

You will be accountable for analytics across Vodafone ID services, covering data platforms, data lakes, analytics, reporting, data streaming and data pipelines. Working within an agile ID team, you will collaborate with onshore and offshore analytics teams, product managers and services that use Vodafone ID to establish the data and reporting strategy required to support product development and data-driven decision-making.

The role also contributes to customer and product analytics, including Voice of the Customer (VoC), customer journey analysis, product usage insights and the analysis of traffic and usage patterns to support fraud detection.

## What you’ll do

• Lead data and reporting activities across the Vodafone ID solution train.
• Define and develop the data strategy and data platform strategy that enables the wider Vodafone ID product strategy.
• Use data to perform strategic analysis of business and product performance.
• Analyse traffic and usage patterns to identify insights relevant to fraud detection, customer behaviour and product performance.
• Act as the focal point for data analytics and reporting across technology and commercial stakeholders.
• Manage the delivery of data analytics and reporting initiatives using agile methodologies.
• Collaborate with internal and external stakeholders, including commercial partners.
• Support customer insight activities, including customer insight reports, customer journey analytics and VoC dashboards.
• Develop reporting capabilities with an emphasis on self-service, efficiency and actionable insights.
• Identify opportunities to improve analytics capabilities through relevant technologies and partnerships.

## Who you are

• You have extensive experience in data analytics and reporting within cloud environments, particularly Google Cloud Platform (GCP).
• You have relevant certification in data analytics and reporting.
• You have experience managing and delivering data analytics and reporting projects using agile methodologies.
• You can translate complex datasets into business insights that support data-driven decisions.
• You have practical experience with Tableau, Splunk and/or comparable analytics and reporting technologies.
• You are comfortable working with both technology and commercial stakeholders, including external partners.
• You have strong communication and presentation skills and can communicate analytical findings clearly to different audiences.
• You are fluent in English, both written and spoken.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

## What skills you will learn

Through the scope of the role, you will have opportunities to further develop skills in:

• Cloud-based data analytics and reporting, particularly within Google Cloud Platform.
• Data strategy and data platform development in an identity and access management environment.
• Customer journey, product usage and Voice of the Customer analytics.
• Traffic and behavioural analysis supporting fraud detection.
• Self-service reporting and analytics capabilities.
• Translating technical data into actionable commercial and product insights.
• Cross-functional stakeholder management across technology, product and commercial teams.
• Data analytics within Customer Identity and Access Management (CIAM) and digital identity services.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/