Manager of Supporter Engagement

This leader provides management and oversight to a team of professional and support staff in a broad division of Compassion's ministry carrying out various functions such as, but not limited to, production, sponsor and donor experience (from written/visual content to tours and visits), and quality assurance. The primary purpose of this position is to provide full, daily management for assigned professional staff. This responsibility includes hiring, discipline, and termination, as well as, coaching, performance management, assigning, checking, and approving work to satisfy department objectives. The incumbent will ensure accomplishment of department responsibilities based on oversight from senior management, following established practices, organizational strategy, department guidelines, and within approved budget.

Additional accountability for full life cycle management of our donor/sponsors (from acquisition through the life of the donor/sponsor with CI). This manager leads the efforts to provide Compassion visitors with an opportunity to experience the work of Compassion in the field through meeting sponsored children and students, visiting Compassion-assisted projects, and meeting Compassion field staff; all of which provide visitors with exposure and learning opportunities that will educate them about Compassion's response to poverty, influence their cross-cultural perspective, and motivate them towards child advocacy.

Further, this manager is accountable for strategic leadership and guiding what role Tours & Visits plays in supporting Field Office and Compassion International (GME, GP, GPA) growth plans, helping guide prioritization decisions, and providing thought leadership around effectiveness of current practices. At the same time, this role is also accountable for ensuring the processes within Sponsor and Donor Support and Tours & Visits are working well and are improved as needed to support performance against agreed upon cross functional metrics.

Responsibilities

• Acts as an advocate to raise the awareness of the needs of children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.

• The Engagement Manager will help strengthen the visibility, positioning, and recognition of the work carried out by Compassion Mexico by strategically communicating the impact of its programs, the value of its mission, and the transformation brought about in the lives of children and young people and in communities. The goal is to build trust, credibility, openness, and goodwill among various stakeholders, including churches, sponsors, communities, organizations, the private sector, government entities, and potential strategic partners.

• The Engagement Manager will foster a positive perception and a supportive environment that facilitates the development of sustainable collaborative relationships based on transparency, mutual trust, and a shared commitment to the holistic development of children. Through this strategic positioning, Compassion Mexico will be able to expand its opportunities for advocacy, resource mobilization, and partnership management, which will translate into technical, financial, institutional, and community support to strengthen and expand the impact of its holistic child development programs

• Provides leadership and development to direct reports.  Works with staff to foster an environment of professional growth, in alignment with compassion’s strategies and objectives.  Consult with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
• Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
• Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews; supports continuous learning and development that enhances individual performance and organizational capability.
  
• Manages Tours and Visits professionals who coordinate and facilitate field exposure and outcomes for each assigned tour and visit in collaboration with Partner Countries and Marketing staff.
• Works to retain/strengthen sponsor engagement. Provides ongoing support and collaboration with the Partnership team for increased impact of Supporter Engagement services to the FCP.

Culture

• Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Education

• Bachelor's Degree in a related field.

Language

• An advanced level of both Spanish and English speaking, reading, and writing is required.

Experience

• Relevant experience working in a large NGO with a sponsorship model is preferred.

*Equivalent education, training and/or certification may be substituted for experience and education shown above

Working Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

May be required to travel up to 30% of normal schedule