Premium Client Manager

Job Title

Premium Client Manager

Job Description

Premium Client Manager

Department 

Premium Client Management Team 

Reports to 

Head of Client Europe 

Location 

Frankfurt am Main 

Contract 

Permanent, Full-time 

About IG 

IG Group is a publicly traded FTSE 100 FinTech company running mobile, web and desktop platforms that help clients trade shares, leveraged products, futures & options and crypto.  

Role Purpose 

Drive revenue growth through excellent customer service across all high value customers, deliver exceptional client experience for IG's premium client segment through proactive relationship management, strategic client development across a dedicated portfolio of high-value traders and investors. You will increase and maintain activity within the HNWI client book by building long-term, trust-based relationships and delivering bespoke service. 

Success Profile 

The ideal candidate is a results-driven relationship manager who can balance high-touch client service with ambitious revenue targets. You are comfortable with face-to-face meeting, event hosting and building lasting client communities, while maintaining strict compliance with execution-only trading regulations. Strong commercial acumen and a solid financial services background are fundamental. 

Key Responsibilities 

Revenue Growth 

• Build and grow your client book 

• Drive quarterly revenue growth through strategic client engagement, and trigger trading appetite among existing clients through timely, relevant conversations 

• Reactivate dormant clients through special offers, event invitations and retention calls 

• Analyse client profitability and prioritise engagement accordingly; structure rebate agreements and pricing that optimise lifetime value 

• Track conversion metrics, product adoption rates and revenue per client 

Product Expansion 

• Identify natural cross-sell and up-sell opportunities aligned to each client's objectives and trading style 

• Deliver demos, webinars and interactive content that demonstrate value 

• Identify the most appropriate client solutions (not just quick wins) to drive trust and long-term relationships 

Outstanding Client Care 

• Conduct needs-based discovery to understand client goals and growth potential, using effective questioning, handling objections proactively and always securing a commitment to the next step 

• Develop personalised engagement strategies for each client, using multi-channel outreach (in person, phone, video, digital) tailored to client sophistication 

• Deliver market insights and strategic guidance that build credibility, using market events and volatility for strategic client conversations 

• Stay informed on market and competitor news and use it to enhance the client's trading experience 

• Resolve client issues quickly, leveraging relationships across IG (dealing desk, credit, payments and other teams) and keeping clients informed of progress rather than being solely reactive 

• Solicit client feedback, share it with the appropriate teams, record key information in the CRM (Salesforce) and track updates through to follow-up with the client 

Collaboration 

• Work closely with Customer Support and wider teams, sharing client insights and supporting high value clients with complex cases. 

• Maintain strict compliance and attention to detail in all client interactions, records and bookings 

Essential Requirements 

Experience 

• Minimum 2 years in premium client management within financial services, with leveraged trading products expertise (CFDs, forex, derivatives) 

• Proven track record managing high-net-worth client relationships 

• Quantifiable results in revenue generation and client retention, including meeting or exceeding targets in competitive environments 

• Experience working in regulated financial environments 

• Bonus: ability to bring an existing client network 

Qualifications 

• Multilingual fluency would be an advantage  

Core Competencies 

• Revenue-focused mindset with proven ability to meet and exceed targets 

• Consultative selling: uncovering needs through discovery questioning and positioning solutions aligned to client objectives 

• Commercial acumen: connecting client goals to revenue outcomes and understanding what drives trading volume and product adoption 

• Analytical mindset for client profiling and prioritisation 

• Exceptional communication skills for explaining complex financial products and building credibility with high-net-worth individuals 

• Strong organisational skills: coordinating multiple client relationships while maintaining quality standards and planned use of time 

• Self-motivated, with the ability to work under pressure and against challenging KPIs 

Behaviours and Culture 

Alignment with IG Europe culture: Clarity, Pace, Ownership, with a balanced focus on both results and people. 

Results 

• Be accountable, do what you say and show tenacity 

• Show self-discipline, initiative and a proactive mindset towards collaborative problem solving 

• Fix problems as soon as you encounter them, or escalate where necessary 

Respect 

• Treat clients and colleagues fairly and courteously, with integrity and honesty 

• Adapt communication style to enhance others' experience and maximise opportunity 

• Listen to understand; show resilience, ask for support and admit mistakes while identifying solutions 

• Collaborate with a "One team" ethos and empathy for different departments' and clients' needs 

Compensation Structure 

• Base salary 

• Competitive performance-based commission structure for acquisition of new clients 

• Quarterly bonus linked to performance vs. targets and individual KPIs 

• Comprehensive benefits package 

 

Number of openings

1