Quality Assurance Specialist

Description

Position Summary

The One 23 Group is seeking a Quality Assurance Specialist to oversee our ISO and CMMI programs and maintain readiness for audits, certification renewals, and appraisals. This individual will manage the corporate quality calendar, maintain process documentation and objective evidence, coordinate assessments, and drive corrective actions through closure. 

Working with corporate leadership, functional departments, and program managers, the specialist will help ensure that documented processes are consistently followed and produce measurable improvements in service delivery, compliance, and customer satisfaction. 

Requirements

Key Responsibilities 

• Serve as the corporate coordinator for ISO 9001, ISO/IEC 20000-1, ISO/IEC 27001, and CMMI program maintenance and improvement. 
• Manage the calendar for certifications, surveillance audits, recertifications, CMMI appraisals, management reviews, and required follow-up activities; identify deadlines and readiness risks early. 
• Coordinate external auditors, certification bodies, CMMI lead appraisers, consultants, and internal stakeholders, including schedules, evidence requests, interviews, and action items. 
• Maintain quality, service management, and information security management system documentation with designated process owners, including policies, procedures, process maps, templates, and controlled records. 
• Plan and coordinate internal audits and process assessments; conduct audits within assigned areas while preserving auditor objectivity and independence. 
• Maintain organized evidence repositories and traceability to applicable ISO requirements and CMMI practices; verify that records demonstrate actual process implementation. 
• Document nonconformities and improvement opportunities; facilitate root cause analysis, track corrective actions, and verify effectiveness before closure. 
• Prepare management review materials and leadership dashboards covering audit findings, corrective actions, process performance, customer feedback, and certification or appraisal readiness. 
• Work with program managers and corporate departments to implement consistent processes, resolve gaps, and incorporate lessons learned into company practices. 
• Provide employee training and practical guidance on quality procedures, documentation, evidence collection, and audit or appraisal participation. 
• Track changes to applicable standards and appraisal requirements, recommend needed updates, and coordinate approved transition activities. 
• Maintain accurate records of certification and appraisal status, scope, covered entities, and expiration dates; support proposals and customer requests with verified documentation. 

Required Qualifications 

• Bachelor's degree in business, quality management, information technology, or a related discipline, or an equivalent combination of education and relevant experience. 
• Five or more years of experience in quality assurance, management systems, process improvement, or corporate compliance, preferably supporting a federal government contractor. 
• Demonstrated responsibility for maintaining an ISO certification program through an external audit, surveillance audit, or recertification cycle. 
• Hands-on experience supporting CMMI implementation, appraisal preparation, evidence collection, or sustainment activities. 
• Working knowledge of ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001, with the ability to translate requirements into practical procedures and auditable records. 
• Experience conducting internal audits, managing corrective actions, performing root cause analysis, and maintaining controlled documentation. 
• Strong writing, organization, and communication skills; ability to manage concurrent deadlines and obtain timely action from stakeholders across departments. 
• Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint or comparable document management tools. 

Preferred Qualifications 

• ISO internal auditor or lead auditor training or certification; ASQ Certified Quality Auditor or Certified Manager of Quality/Organizational Excellence. 
• Experience supporting multiple ISO standards within an integrated management system. 
• Experience supporting CMMI Maturity Level 3 or higher appraisals, including service delivery organizations. 
• Experience coordinating quality programs across multiple business units, subsidiaries, or geographically dispersed contract teams. 

About Us 

At The One 23 Group, our mission is to advance national security and accelerate mission outcomes. We support the Department of War, Intelligence Community, and Federal Civilian agencies by bringing Data Analytics, Cyber Operations, and Digital Modernization together to solve complex operational challenges.

Our capabilities help customers turn data into actionable intelligence, protect critical systems, and modernize the environments their missions depend on. With a global footprint and deep experience in government operations, we connect technical expertise with mission understanding to deliver solutions that perform where they matter most.

Our people are the foundation of that work. One Team, One Direction reflects how we operate: aligned around our customers’ missions, accountable for results, and guided by integrity. We invest in our people, apply emerging technologies with purpose, and continuously improve how we deliver so our customers can move forward with confidence.