Video Security Technician

About Solutions Management Group

Founded in 1995 as Midwest Document Systems, Solutions Management Group has grown into a locally owned technology and office solutions provider headquartered in Davenport, Iowa.

We provide a wide range of business technology services, including print and document solutions, technology lifecycle management, workflow automation, integrated support, structured cabling, Audio Visual (AV) solutions, and Video Security Access Control (VSA).

At SMG, we believe exceptional customer service is the foundation of our business and that every employee contributes to our continued growth and success

Job Purpose

The Video Security and Access Control Technician will play a crucial part in ensuring the safety and security of our clients’ premises. They will be responsible for installing, servicing, and maintaining video surveillance and access control systems at the direction of the VS & A Project Supervisor. As a member of the VS & A team, the VS & A Technician will ensure timely and efficient system installations and upgrades. Additionally, provide expert guidance and support throughout the project lifecycle, and train team members and clients on system usage and best practices to maximize effectiveness of security systems.

Key Responsibilities

• Provides excellent customer service to all Solutions Management Group clients and employees

• Provides guidance and support to team members, fostering a collaborative and efficient work environment

• Installs, configures and maintains access control systems, including servers, card readers, REX devices, door position sensors, locks, and all other peripheral door equipment

• Installs, configures, and maintains video surveillance systems, including cameras, servers, VMS, NVRs, and related hardware

• Reads and understands construction drawings and schematics

• Reads and understands equipment manuals

• Services, tests, and commissions video surveillance and access control systems

• Installs and maintains software for video surveillance cameras and EAC doors

• Performs routine maintenance and system upgrades

• Troubleshoots and resolves technical issues related to video surveillance and access control systems

• Provides training and support to clients on the use of installed systems & software

• Performs accurate, detailed note keeping of system installation, maintenance, and repair

• Seeks opportunities for system improvements and enhancements

• Stays updated on latest industry trends and technologies

• Achieves and maintains certifications for video surveillance and access control systems

Qualifications

• Employee must be able to execute strong customer service skills

• High School Graduate or GED is required

• Familiarity with fire alarm, access control, video surveillance, and intrusion systems, low voltage electrical work, and relevant certifications is preferred.

• One to three years of experience in installing and maintaining video surveillance, access control, and/or intrusion systems.

• Must be able to travel, as needed

• Ability to effectively work independently and as part of a team

• Understanding of networking principles and IP-based systems

• Ability to utilize tools and equipment used in the installation and maintenance of video surveillance and access control systems with proficiency

• Experience with installation and maintenance of video surveillance and access control software

• Possess a valid driver’s license.

Work Schedule

• The employee works a full-time schedule, Monday-Friday from 8:00am-5:00pm. Hours may vary from the typical schedule based on project workload.
• This position is Non-Exempt; All overtime work must receive the supervisor's prior authorization.
• Overnight stays and/or overtime may be required.

Benefits

Solutions Management Group offers the following benefits, subject to eligibility:

• Health, dental, and vision insurance
• Company-paid short-term and long-term disability insurance
• Company-paid $10,000 life insurance policy
• Section 125 Flexible Spending Account
• 401(k) retirement plan with company match
• Paid time off, vacation, and holidays
• Paid volunteer time
• Employee Assistance Program (EAP)

Solutions Management Group is an Equal Opportunity Employer.