- Location
- Brazil · published · Mexico
- Department
- Customer Service
- Seniority
- Manager
- Source
- Workable
Description
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
About the Role
The Enterprise Learning Training Design Manager will lead the CAS Training Design team in developing high-quality, scalable learning experiences that improve employee capabilities, operational performance, retention, and business results across Farmers.
This role manages Learning Experience Designers, Content Developers, and rotational design resources, providing direction, coaching, and quality oversight to ensure learning solutions meet consistent instructional, visual design, accessibility, and technical standards.
The team is evolving from a traditional trainer-led delivery model toward a modern, capability-based learning ecosystem that embeds learning into everyday work through technology, performance support, and leaders as teachers. As a key leader in this transformation, you will help determine the most effective learning approach for each business need, whether that means developing an interactive digital module, a concise job aid, a short video, or resources that enable supervisors to coach employees directly.
The ideal candidate combines strong instructional design expertise with people leadership, attention to detail, sound judgment, and the ability to balance quality, speed, and business impact in a fast-paced environment.
What You'll Do
- Lead, coach, and develop Learning Experience Designers and Content Developers, promoting high-quality work and continuous improvement.
- Establish and maintain instructional design, visual design, accessibility, and technical quality standards across learning materials.
- Review learning assets and provide actionable feedback to improve instructional effectiveness, usability, and learner experience.
- Manage team workload, project priorities, resource allocation, and deadlines to ensure efficient and timely delivery.
- Guide the selection of appropriate learning solutions, including e-learning, videos, job aids, performance support, and supervisor-led coaching.
- Partner with business leaders and subject matter experts to align learning solutions with operational needs and business objectives.
- Drive the evolution toward a scalable, capability-based learning model that embeds learning into everyday work.
- Promote the use of learning technologies, innovative design practices, and AI tools to improve development efficiency and learning outcomes.
- Develop reusable frameworks, templates, and best practices to improve consistency, scalability, and team effectiveness.
- Identify opportunities to improve learning processes, content quality, and business performance through continuous evaluation and innovation.