- Location
- Dallas, Texas
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- Bachelor
- Visa
- Not sponsored
- Source
- BetterTeam
Description
The Supervisor Customer Experience - DTC is a newly established performer that manages and evaluates the work performance of Customer Experience teams. This role oversees the day-to-day activities of the team to ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
- This role does NOT provide current or future sponsorship assistance.
- Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance).
- Employees are required to report in office 4 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION).
- This is a direct hire role; We are NOT open to employing through contractor or agency.
Duties and Responsibilities of the Position:
- Assist in the development of plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery.
- Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. Recommend viable solutions, modifications, and applications to streamline process flow and enhance service turnaround time, productivity, and quality.
- Supervise, motivate, and coach a diverse staff. Monitor employee performance and proactively identify deficiencies.
- Recommend changes and solutions and assist to implementaction steps to resolve problems and ensure customer satisfaction.
- Lead or facilitate team-based improvement projects.
- Work with Manager Customer Experience to maintain adequate control of resources to ensure ongoing operations of the department within established budget, productivity, and efficiency standards.
- Prepare information to explain or resolve issues or customer complaints/feedback.
- Work with Manager Customer Experience and Director Customer Experience to resolve service-related issues and develop new value-added processes for customer base.
- Compile and review data around sales, inventory, claims, and other related metrics as it relates to ones assigned customer experience team.
- Perform other duties as needed.
Required Experience and Education:
- Bachelors degree in a related fieldor equivalent education and/or experience.
- 4-6years relevant experienceor equivalent education and/or experience.
- 0-3 years of management experience preferred.
Competencies:
- Requires specialized depth and/or breadth of expertise in own job discipline or field.
- Focused on and responsible for their team's productivity and collective impact.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize,delegate,and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient using MicrosoftOfficeSuite products.
- Flexible attitude, adaptable to change, team player,and able to handle multiple projects at once.
- High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
Other Pertinent Job Information:
This employee will be responsible for direct reports.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Skills
Negotiation