(Logman) Customer Service & Document Junior

KEY RESPONSIBILITIES

1. Act as the primary operational contact for overseas agents, ensuring effective communication and coordination throughout the shipment process.
2. Coordinate confirmed Sea Freight, Air Freight, Import, Export, and Cross-trade shipments with relevant internal departments.
3. Monitor shipment progress, booking confirmations, vessel schedules, ETD/ETA, and cargo movements, providing timely updates to overseas agents.
4. Coordinate and verify shipping documents, ensuring accuracy, completeness, and timely submission.
5. Handle shipment-related issues, delays, documentation discrepancies, and agent complaints to ensure prompt resolution.
6. Liaise with Operations and Finance on shipment charges, Debit Notes, Credit Notes, and billing discrepancies.
7. Maintain accurate shipment records, monitor operational performance, and prepare regular shipment reports.
8. Support continuous improvement of operational processes and service quality to ensure overseas agent satisfaction.

QUALIFICATIONS

1. Bachelor's degree in Logistics, International Business, Supply Chain Management, or a related field.
2. Minimum 2–3 years of experience in freight forwarding customer service or international shipment coordination.
3. Experience handling overseas nomination shipments is highly preferred.
4. Good knowledge of Sea Freight, Air Freight, Import/Export procedures, and shipping documentation.
5. Good command of written and spoken English.
6. Strong coordination, communication, and problem-solving skills.
7. Ability to work independently and handle multiple shipments simultaneously.
8. Detail-oriented, proactive, and service-minded.

What Youll Get (Welfare & Benefits):

• 5-day work week + Flexible working style
• Birthday leave
• 10 Days Annual Leave
• 4 Days Bereavement Leave
• 5 Days Wedding Leave (Inclusive for all genders)
• Monthly Commission
• Housing Loan Support (GHB program)
• Medical Coverage (OPD, IPD) + Annual Health Check-up
• Virgin Active Wellness 10% Discount
• Fitness First Wellness 5% Discount
• Free tea and coffee (fuel your day!)
• Company outings and parties
• Training & Development opportunities
• 17–18 Thai public holidays/year
• A fun, fast-moving, and friendly workplace!

Interested? Lets talk!
Send your updated resume to [email protected]

Join us and be part of something exciting.
We cant wait to meet you!