Front Desk Attendant

Description

ABOUT THE CLUB

Established in 1883, The Minneapolis Club is steeped in rich history and tradition. More than a destination, it serves as a cornerstone of the community, providing a welcoming and inclusive gathering place in the heart of downtown Minneapolis. The Club enriches the lives of its members and guests through exceptional hospitality, wellness and fitness offerings, engaging educational and social programming, valuable professional connections, and a strong sense of belonging.

Today, The Minneapolis Club offers a wide range of premier amenities, including a state-of-the-art athletic and wellness center, boutique guest accommodations, elegant private event spaces, flexible co-working areas, and Charlie’s Restaurant & Bar. The Club is home to approximately 800 dues-paying members and regularly welcomes many distinguished civic and business leaders.

JOB SUMMARY
This position is responsible for excellent relationships with members and guests as the Front Desk is the center to all Club happenings. Promotion and booking of Guest Rooms and Dining along with assisting the Front Desk Manager are key components to this position. The Front Desk Attendant must have an overview of the Club operation and go above and beyond member’s requests to exceed their expectations. 

Requirements

ESSENTIAL JOB FUNCTIONS

Responsible for the daily functions of the Front Desk operation which include but are not limited to:

Communications: 

· Greet and direct all incoming members and guests at the front door

· Resolve member or guest problems and concerns as they arise

· Answer telephones, direct incoming calls and emails, take and convey messages

· Monitor incoming and outgoing traffic in the Club by way of the intercom or radio

· Give wake-up calls to overnight guests as requested

· Guest card requests and issuing of cards

· Member and guest reservations for dining, events and fitness or pool
 

Financial: 

· Desk point of sale and cash transactions

· Guest room reservations and check-ins/check-outs

· Sorting incoming check payments

· Verify cash drawer at the start of each shift and close out cash drawer at the end of each shift
 

Administrative:

· Key logbook

· Lost & found item log

· Daily entry into the Log Report

· Preparation of daily and monthly reports 

· Stamp, sort, and distribute mail, magazines, and newspapers

· Email/fax transmissions and receipts for members and guests

· Other ad hoc projects such as stuffing envelopes for mailing, filing, organizing, etc…
 

Miscellaneous:

· Month end inventory counting

· Luggage locker procedures

· Ensure guest rooms are ready for incoming guests 

· Handling of emergency situations and knowledge of all evacuation and alarm procedures

· Other duties as assigned by the Front Desk Manager as necessary based on business needs. 

Key Skills / Values

Member/Team Relations:

· Put members first - go above and beyond their expectations to satisfy their needs and provide the highest quality service within our expected guidelines.

· Always convey a professional attitude and demeanor towards club and team members. 

· Always treat club and team members with the utmost respect and dignity.

· Be sincere and hospitable in all dealings with members.

· Take personal responsibility for all member requests.

· Always maintain a positive attitude and look for positive outcomes in all opportunities.

Strong Communication Skills:

· Maintain open channels of communication and be receptive to all departments and staff members.

· Write effectively and concisely.

· Convey oral messages clearly and concisely.

· Actively participate in all meetings.

· Ensure that the information needed to proficiently operate the club is disseminated and understood.

· Must maintain a positive attitude and be willing to support all programs and initiatives that have been communicated from the management team of the Club.

Planning, Organization and Administration

· Exhibit sound time management and organizational skills.

· Ensure the supplies needed to operate are properly stocked.

· Maintain an organized and clean workstation that is member ready.

Follow Employment Policies/Promote a Safe Work Environment

· Report all accidents to your supervisor immediately.

· Take pride in the club - report all damage or vandalism to club property.

· Report all safety hazards to your supervisor.

· Follow all club policies and procedures as outlined in the handbook.

· Follow all departmental rules communicated by your supervisor.

Job Qualifications:

· High School diploma or equivalent with some College Education

· Minimum of two years hotel or private club experience

· Energetic and positive attitude 

· Highly motivated with strict attention to detail

· Excellent communication skills, both verbal and in writing

· Ability to adapt to and utilize current computer software such as Microsoft Outlook and Office plus Club Management Software.

PHYSICAL REQUIREMENTS

Sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard, able to lift and carry items up to 25 pounds. The ability to multi-task and complete tasks in an accurate and timely manner. 

COMPENSATION / BENEFITS

Rate offered commensurate with experience. The Club also offers medical and life insurance, PTO and holiday pay, 401k matching, and family meals.

“The Minneapolis Club is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.”

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job. Nothing in this description of job changes the at-will employment relationship existing between the Minneapolis Club and its employees.