Part-time Customer Service Officer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

• Serve as the first point of contact for customers, visitors, or clients.
• Answer enquiries in person, by phone, email, or messaging platforms.
• Provide accurate information on products, services, facilities, or company policies.
• Handle customer requests, complaints, and feedback professionally.
• Assist with reception and front desk operations.
• Maintain visitor records, attendance logs, or service requests.
• Support booking, reservation, appointment, or registration processes.
• Coordinate with internal departments to resolve customer issues.
• Process basic administrative tasks such as data entry, filing, and document preparation.
• Assist in handling incoming and outgoing correspondence.
• Support event, promotional, or customer engagement activities when required.
• Maintain a clean, organized, and welcoming customer service area.
• Follow company procedures, service standards, and health & safety requirements.
• Perform other ad hoc duties assigned by supervisors.

Desired experience and technical skills required

• Strong organizational and multitasking skills
• Proficiency in basic administrative and record-keeping tasks
• Ability to respond promptly to emergencies and coordinate with vendors
• Good communication skills for handling customer inquiries and tenant requests
• Attention to detail for inspections, inventory, and documentation
• Familiarity with office equipment and basic procurement processes
• Physically able to conduct facility walkthroughs and light maintenance checks

Location:

On-site –Hong Kong, SAR, China

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.