Branch Operations & Consignment Manager

Description

The Branch Operations & Consignment Manager is responsible for the overall operational performance of assigned branch locations and the management of all consignment inventory programs. This position ensures efficient branch operations, inventory accountability, patient service excellence, regulatory compliance, and financial stewardship while maintaining appropriate inventory levels throughout branch and healthcare facility locations.

The role serves as a key operational leader responsible for branch performance, warehouse operations, inventory optimization, consignment oversight, equipment utilization, facility relationships, and operational process improvement. This is a critical role to ensuring operational excellence, inventory accountability, customer satisfaction, and financial performance. The Branch Operations & Consignment Manager serves as the primary operational leader responsible for maintaining efficient branch operations while maximizing the effectiveness and return on investment of the company's consignment inventory programs. All LLC and SV consignment accounts, manage drivers, and SV.

Branch Operations Leadership

• Direct and oversee daily branch operations, including customer service, delivery, warehouse, inventory, intake, and administrative functions.
• Ensure timely and accurate delivery of home medical equipment and related services.
• Monitor operational productivity, service levels, and branch performance metrics.
• Identify and implement process improvements that enhance efficiency and patient satisfaction.
• Ensure adherence to company policies, procedures, and operational standards.

Consignment Program Management

• Develop, maintain, and oversee all consignment inventory programs and agreements.
• Ensure appropriate inventory levels are maintained at hospitals, physician offices, rehabilitation facilities, clinics, and other customer locations.
• Conduct routine audits and reconciliations of consignment inventory.
• Monitor product utilization and replenishment requirements.
• Investigate and resolve inventory discrepancies, shortages, and equipment accountability issues.

Inventory & Asset Management

• Oversee inventory control processes across branch and satellite locations.
• Manage inventory transfers, replenishment activities, and stock rotation.
• Monitor equipment availability and utilization to ensure patient needs are met.
• Ensure accurate inventory transactions and system integrity.
• Develop and maintain minimum and maximum inventory levels.
• Partner with purchasing and distribution teams to optimize inventory investment and reduce stockouts.

Financial & Business Performance

• Assist in the development and management of branch operating budgets.
• Monitor inventory carrying costs, utilization trends, and asset recovery opportunities.
• Support revenue growth through operational excellence and referral responsiveness.
• Review branch performance metrics and implement corrective actions as needed.
• Manage expenses while maintaining service quality and compliance standards.

Facility & Referral Source Relations

• Establish and maintain strong working relationships with hospitals, health systems, physician practices, discharge planners, case managers, and clinical staff.
• Serve as the operational liaison for consignment inventory programs.
• Resolve inventory, service, and operational concerns in a timely and professional manner.
• Participate in customer meetings, inventory reviews, and service improvement initiatives.

Compliance & Quality Assurance

• Ensure compliance with Medicare, Medicaid, accrediting organizations, payer requirements, and company policies.
• Maintain documentation standards supporting audits and regulatory reviews.
• Support quality assurance, risk management, and corrective action initiatives.
• Promote patient safety and continuous quality improvement activities.

Team Leadership

• Provide leadership, coaching, and development for branch personnel.
• Establish clear performance expectations and accountability standards.
• Conduct employee training, performance evaluations, and development planning.
• Foster a culture of teamwork, professionalism, and customer service excellence.
• Support recruitment, onboarding, and staff retention efforts.

Requirements

Education

• Associate degree required; Bachelor's degree in Business Administration, Healthcare Administration, Supply Chain Management, Operations Management, or related field preferred.

Experience

• Minimum of five (5) years of healthcare operations, HME/DME, supply chain, inventory management, distribution, or branch management experience.
• Previous supervisory or management experience required.
• Experience with consignment inventory programs strongly preferred.
• Experience using Brightree or similar healthcare inventory and billing systems preferred.

Knowledge, Skills, and Abilities

• Strong understanding of HME/DME operations and inventory management principles.
• Knowledge of Medicare, Medicaid, accreditation, and regulatory requirements.
• Strong leadership and team development skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Strong communication and relationship management skills.
• Proficiency with Microsoft Office applications, reporting tools, and inventory systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Key Performance Indicators (KPIs)

• The Branch Operations & Consignment Manager will be evaluated on:
• Branch operational performance
• Inventory accuracy
• Consignment audit results
• Equipment utilization rates
• Stockout reduction
• Patient satisfaction scores
• Referral response times
• Asset recovery and accountability
• Compliance and accreditation results
• Employee engagement and retention
• Operating expense management
• Branch productivity metrics

• Physical Requirements
• Ability to travel regularly between branch and customer locations.
• Ability to occasionally lift up to 25 pounds.
• Ability to perform site audits and inventory inspections within warehouse and healthcare facility environments.