Customer Service Clerk I (CSAS Center)

Bargaining Unit: Service Employee's International (SEIU)

• May handle money; may process, track in excel documents, and/or transport valuable documents and/or records of transactions such as Housing & Community Services mail.
• Answers telephones and/or greets visitors, maintains and checks Housing & Community Services email inbox, gives information, takes messages, directs clients to appropriate Housing & Community Services staff, and schedules routine events such as Housing Choice Voucher Hearings and Private Conferences. 
• May maintain customer accounts and related records in online databases: posts payments, prepares and sends out closing or special bills, checks the accuracy of customer billing against controls and prepares routine transaction reports, create Housing Choice Voucher file folders. 
• May issue various types of licenses and permits; compute fees; issue receipts of payment; create work orders from call-ins by maintenance staff; provide appropriate forms to walk in clients
• May keep records of time worked by individual employees, distributes time shown to proper work categories, posts payroll information to individual records, and maintains related personnel records. 
• May maintain operating and production records, accounts, and financial statements. 
• Operates office machines such as multi-line telephone system, copy machine, and fax machine; may type memoranda, letters, forms and other documents such as frequently asked questions and website content. 
• Completion of work assignments may require the operation of a vehicle. 
• The examples of work performed are not intended to be all-inclusive. 
• The City of Wichita reserves the right to assign additional duties as needed.

• Working knowledge of office practices and procedures. 
• Ability to make mathematical computations with speed and accuracy. 
• Ability to maintain complex clerical records. 
• Ability to understand applicable policies and procedures and to exercise good judgment in making decisions in accordance with ordinances, codes, and regulations. 
• Ability to follow oral and written instructions. 
• Ability to write legibly. 
• Ability to lift and carry up to 60 pounds. 
• Ability to stay seated for extended periods of time.
• Ability to climb ladders and to bend, turn, and reach as necessary to get equipment or supplies. 
• May require attainment of passing score on pre-employment typing test. 
• Ability to develop and maintain effective working relationships with associates. 
• Ability to communicate clearly and effectively, both orally and in writing. 
• May require ability to acquire and maintain a valid Kansas driver's license. 
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

Required Experience and Training

• A Highschool diploma.
• One year of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.
• One year of experience in handling cash transactions, including balancing and reconciling cash drawers.
• Must be legally authorized to work in the United States without the need of a sponsorship. 
• Attainment of passing scores on pre-employment tests. Candidates with the required experience and training will be required to take the following assessments:

1. Customer Service Mindset Survey
2. Microsoft Excel 2013 - Normal User
3. Microsoft Word 2013 - Normal User

Preferred Experience and Training

• One year experience managing a high volume of telephone calls on multiple lines.
• One year experience in a municipal or government setting.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.