Manager, Logistics Operations

About the role

As Manager, Supply Chain Systems & Vendors, you will lead a team of systems specialists and be responsible for delivering the Supply Chain Systems strategy and Vendor Management programme. You will work at the intersection of Operations, Product and Technology, identifying opportunities to improve how we work, addressing complex systems challenges and driving improvements in vendor performance. 

The role combines people leadership, systems thinking, problem solving and supplier management. You will also help identify where automation, AI and other technology enhancements can improve scalability, operational efficiency and the client and shopper experience.

What you'll do 

• Deliver the Supply Chain Systems strategy, translating operational priorities into a clear roadmap of systems improvements and initiatives. 

• Lead a team of Supply Chain Systems specialists, creating clarity on priorities, ownership and expected outcomes. 

• Identify and lead improvements across systems, automation and AI that help ESW scale operations, improve efficiency and enhance the client and shopper experience. 

• Partner closely with Product and Technology teams to translate supply chain challenges into clear requirements and priorities and drive issues through to resolution. 

• Lead the resolution of complex systems and operational issues, using structured root cause analysis to move beyond immediate fixes and drive sustainable solutions. 

• Lead ESW's Supplier Management Programme, establishing effective performance reviews, scorecards, KPIs and improvement actions with supply chain vendors. 

• Build strong cross-functional relationships across Operations, Trade Compliance, Solutions, Sourcing, Product and Technology to deliver joined-up supply chain solutions. 

• Coordinate systems escalations across teams, ensuring that the right stakeholders are engaged and that actions and dependencies are managed through to resolution. 

• Use operational and systems data to identify trends and opportunities, helping prioritise improvements and measure their impact. 

• Conduct vendor and operational site reviews where required, using insights from these reviews to identify opportunities for service and process improvement. 

 

What we're looking for 

• Strong knowledge of supply chain or logistics operations, including how systems, processes and vendors interact to deliver an effective service. 

• Demonstrated success in identifying systems or process improvements and translating operational challenges into clear requirements and solutions. 

• Ability to simplify complex operational or technical issues and communicate them effectively to different audiences. 

• A strong track record of leading and developing people, setting clear priorities and creating accountability for results. 

• Proven expertise in managing supplier or vendor relationships, including performance management, KPIs, service reviews, escalations and improvement actions. 

• A collaborative approach to working across operational and technical teams, with a track record of delivering outcomes where ownership sits across multiple functions. 

• Desirable: an understanding of supply chain cost drivers, including cost-per-package and operational costs, with the capacity to use this insight to support vendor, systems and operational decisions. 

• Desirable: experience delivering automation or AI-enabled improvements within an operational environment. 

• Flexibility to travel to vendor, client and operational locations when required. 

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

What's on offer?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Healthcare: Enjoy an annual healthcare allowance of €1,500 and access to our trusted partner, VHI.
• Future-ready Financial Security: Plan confidently for tomorrow with our pension scheme. Once you complete probation, ESW will proudly match your contributions up to 6.5%. We also offer life insurance at four times your annual salary.
• Emotional & Mental Support: Your personal wellbeing is a priority. Our Employee Assistance Programme provides access to counselling and therapy services whenever you need them.
• Fitness & Lifestyle Perks: Stay active your way with a reduced-rate Flyefit membership and no joining fee, or take advantage of our Cycle to Work Scheme to purchase a tax-free bike.
• Smart Commuting: Save on your daily journey with the Tax Saver Scheme, offering discounted public transport tickets to make commuting easier and more cost-effective.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid working: Enjoy the best of both worlds with 2–3 days in our office in Dublin 1, and 2–3 days working from the comfort of your home.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-hybrid #LI-TSA1