Program Specialist--3 (Agency Relations)

Description

Why We Exist

At the Food Bank of Northern Nevada, we believe that no one should go hungry—not today, not ever. Hunger isn’t just about food; it’s about dignity, opportunity, and the power of community. Every meal we provide is a step toward hope, a step toward equity, and a step toward a future where food insecurity is no longer a reality.

How We Do It
We’re not just a food bank, we’re a movement. A team of dedicated individuals, rowing together, driven by a shared commitment to making a real, measurable impact. Every role here, from warehouse operations to community outreach, is part of a bigger mission, Feeding neighbors facing hunger today and solving hunger for tomorrow through community partnership.

What We Offer
This is not the place to chase titles, clock in for a paycheck, or climb a corporate ladder. This is the place for people who care deeply, work hard, and stand together, because the work we do is bigger than any one of us. If you’re looking to be part of a team that values purpose over prestige and collaboration over competition, we’d love to have you on board. At the Food Bank of Northern Nevada, we don’t just feed people, we fuel change. Come be a part of something greater; we’re not just a paycheck! 

* We are a safety- sensitive, drug free work place

Requirements

Job Purpose: 

The Program Specialist 3 position has a primary focus on supporting the Partner Agency Network. This position plays an important role in helping partners navigate program requirements, access resources, address challenges, and strengthen their ability to provide food assistance to neighbors throughout the Food Bank’s service area. The position will work with various program software and systems, including Oasis Insights and Agency Express, to monitor reporting, track partner activity, and support the overall effectiveness of the network.

A key responsibility of this role is to spearhead the monthly reporting process, ensuring reports are received, reviewed, and followed up on in a timely manner. The Program Specialist will maintain strong, effective partnerships by coordinating monthly reporting processes, monitoring partner agency compliance with program requirements, conducting site visits, supporting program goals, and providing ongoing communication, technical assistance, onboarding, and training to partner agencies. 

In addition to Agency Relations responsibilities, this position provides back-up and operational support for Mobile Harvest and assists with the coordination and management of Parking Lot Distributions as needed. The Program Specialist must be an organized, adaptable, and proactive individual capable of managing multiple priorities, maintaining effective systems and processes, building positive relationships with community partners, and providing flexible support across various Programs Department initiatives.

Special Conditions or Certifications of Employment: 

• Valid Nevada driver’s license and proof of insurance.
• Pre-employment Background Check Required
• Pre-employment Drug Screen Required  

Benefits:

• Competitive Salary
• Health, Dental, and Vision Insurance
• 403/b Retirement Savings Plan
• 12 Paid Holidays per year (sometimes more)
• Generous PTO Accrual
• STD
• LTD
• Life Insurance
• AD&D
• Paid Education Reimbursement
• Paycheck Advance (On-Demand Pay)
• Training and professional development opportunities
•  Friendly and collaborative work environment

Required Education and Experience

• High School Diploma or equivalent required.
• At least two years of work experience in an office environment.
• Strong communication skills both written and verbal.
• Understanding and utilization of online software systems.
• Experience coordinating multiple activities, schedules, or priorities simultaneously.
• Ability to obtain required program-specific certifications and training.

Preferred Education and Experience

• 2-4 years’ non-profit experience/including volunteer experience.
• Excellent computer skills, includes data entry, word processing, creation of spreadsheets, internet, e-mail and other online-web-based tools such as Zoom, Web-ex. 
• Bilingual in Spanish.
• Experience providing customer service and working directly with community partners, clients, or program participants.
• Experience maintaining accurate records, completing data entry, and meeting reporting deadlines.
• Demonstrated ability to analyze and report out on data.

Essential Duties (including but not limited to):  

Partner Agency Relations and Network Support

• Coordinate and oversee the monthly partner agency reporting process, including tracking submissions, reviewing reports, monitoring compliance, and following up on outstanding requirements.
• Conduct partner agency site visits and monitoring to assess program compliance.
• Provide ongoing communication, technical assistance, onboarding, and training to partner agencies regarding program requirements, policies, procedures, and reporting systems.
• Support partner agencies in navigating program software, including Oasis Insights and Agency Express.
• Maintain accurate partner records, compliance documentation, monitoring reports, and program tracking tools.
• Identify trends, challenges, and opportunities for improvement within the partner network and communicate findings to Agency Relations leadership.

Mobile Harvest and Parking Lot Distribution Support

• Provide operational support to Mobile Harvest, including reporting, documentation, scheduling, and partner communication as needed.
• Assist with the coordination and management of Parking Lot Distributions.

Knowledge/Skills/Abilities: 

• Bilingual in Spanish is preferred
• Excellent communication skills, both written and verbal, including proper phone etiquette.
• Able to take direction well, using active listening skills, asking questions and taking notes if necessary.
• Demonstrated track record in managing multiple tasks and/or projects.
• Able to communicate complex information clearly.
• Ability to work independently.
• Intellectual curiosity.
• Intermediate to advance skills in using Microsoft Office (database, word processing, spread sheet, email) and utilizing internet-  based systems (Oasis Insights and WBSCM), online meeting platforms.
• Excellent public relations and customer service skills.
• Ability to perform as an effective, positive team member.
• Impeccable ethical business practices.
• Maintain a professional demeanor.

Other Duties

• Safely operate Food Bank vehicles and warehouse equipment as assigned.
• Assist with warehouse operations, inventory management, loading/unloading deliveries, and other department activities as needed.
• Perform other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel

Travel within the FBNN service area may be required daily.  A Food Bank vehicle may be provided, but a clean driving record is required.   

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Occasional after-hours or weekend work possible.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing this job, the employee must use their hands to operate a computer for a significant portion of the day. The work environment is variable and dependent on each distribution site.

• Ability to lift and carry 50 lbs. 
• Ability to stand for extended periods of time.
• Ability to manage distributions outside, regardless of weather.
• Ability to sit for long periods of time entering data.
• Willing to travel within FBNN service area. (Distribution sites may include partner agencies, pantries, schools, events, health fairs, etc. in which most are outdoor locations.)

EEO Statement 

The Food Bank of Northern Nevada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Food Bank of Northern Nevada complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Food Bank of Northern Nevada expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Food Bank’s employees to perform their job duties may result in discipline up to and including discharge.

Signatures

This job description has been approved by all levels of management:

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. I understand that any misrepresentation, falsification, or material omission of information in this certification or my employment application may result in denial of employment or, if I am hired, my immediate dismissal from employment.

Employee Name_______________________________________ 

Signature: _____________________________________________Date_____________