Risk Manager/Quality Specialist RN

Seeking full-time Quality and Risk Manager for our Quality Department. 

Job Purpose

• Oversight of Event Management Program.

• Reviews, logs and ensures investigation/follow-up on all patient and facility related events
• Conducts RCAs, helps develop CAPs and ensures completion
• Oversees auditing plan of corrective actions
• Reports NYPORTS, creates POC
• Reports trends, types, volume and severity of outcome to Leadership

• Oversight of Complaint and Grievance Management Program.

• Receives and responds to formal grievances
• Logs & ensures thorough investigation of grievances. 
• Reports trends, types, volume, location of problem areas to Leadership.
• Pursues corrective actions in response to trends in grievances.

• Management of Provider Peer and Quality Reviews.

• Oversees routine peer review process coordinated by Med Staff Specialist.
• Logs and disperses Quality Reviews based on triggering indicators
• Ensures physician leader (MEC) scoring and management of findings.

• Point person for general and professional liability claims and suits

• Informs Insurance company of PCE, claims and suits
• Contact and liaison for attorneys defending providers and facility’s interest in prof & gen liability cases.
• Helps collect medical records and other documents for use in defense.

• Oversight of Patient Satisfaction Survey program

• Ensures provision of data to vendors for surveying purposes
• Collects and presents satisfaction data to leadership
• Assists managers in performance improvement projects based on survey results

Minimum Qualifications

• Registered Nurse with current NYS License
• Preferred experience with Risk Management 
• Preferred experience working in a Quality Management or similar role 
• BSN Preferred
• Familiar with agency support availability

It is the employee’s responsibility to know the requirements for certification, limited permit, and licensure for their individual profession.  It is also the responsibility of the employee to notify the employer of the status of any certification or licensure issue or potential issue.  The employee will comply with all the requirements outlined by the New York State Office of Professions for the profession.

Working conditions
OSHA Category III - Hazards include risk of exposure to communicable diseases and exposure to computer equipment. 

Physical requirements
Standing for long periods of time, walking, lifting, sitting, and bending.

 

Contact Tasha Dwyer, Healthcare Recruiter at 315-486-0510, Tdwyer@riverhospital.org for any questions or concerns.