Specialty Support Representative III

Analyser et rapprocher les rapports relatifs aux services de paiement aux employés, notamment les rapports sur les transactions de financement (EEPAY Funding Transaction), les détails de recouvrement, les détails de paiement, les alertes et les détails des chèques. Providing experienced, consultative support and responding to customer inquiries within service level agreements for the Employee Pay Services offering. Prioritizing check verification calls, team intake requests, and customer cases according to urgency, business impact, customer needs, and bank cutoff times. Facilitating stop payment and ACH reversal requests with banks on customers' behalf, including researching requirements and communicating applicable banking rules, regulations, and timelines. Meeting internal and external deadlines associated with payroll funding, payment processing, bank cutoffs, returns, reversals, and other time-sensitive activities. Proactively notifying customers and partnering with them to resolve urgent payroll funding and payment matters. Monitoring, researching, and resolving payroll exception items while recognizing and escalating potential risks or broader issues. Resolving check verification calls from check-cashing institutions and providing accurate, timely responses. Researching and resolving complex Employee Pay inquiries by partnering with internal departments, including Collections, Trust Operations, Launch, Core Support, Bank Reconciliation, Payments, and other cross-functional teams. Supporting the setup and launch of new Employee Pay clients and advising partner teams on Employee Pay processes and requirements. Analyzing and reconciling Employee Pay reports, including the EEPAY Funding Transaction, Employee Pay Collection Details, Employee Pay Payment Details, Employee Pay Alerts, and Check Details reports. Identifying and reporting application, process, and bank or print-vendor issues, and contributing information for defect and enhancement requests. Providing mentoring, knowledge sharing, and training support to teammates and other personnel on Employee Pay best practices. Updating procedures and documentation when opportunities are identified and providing input and recommendations to improve efficiency, risk management, and the customer experience. Generating reports and providing clear explanations for internal and external customers. Maîtrise professionnelle de l'anglais et du français canadien (à l'oral, à l'écrit et en lecture). Au moins deux ans d'expérience dans l'application des règles, réglementations, pratiques de traitement des paiements et délais bancaires en vigueur au Canada. Connaissance pratique des fonctions liées à la paie, aux opérations bancaires et à la comptabilité, ainsi que capacité à identifier et à atténuer les risques dans les activités quotidiennes. Excellentes compétences en informatique, en organisation, en communication, en analyse et en relations interpersonnelles. Grand souci du détail et capacité à établir des priorités, à respecter les échéances, à gérer plusieurs responsabilités et à honorer ses engagements. Capacité à travailler efficacement avec un minimum de supervision dans un environnement dynamique et en évolution rapide. Capacité à s'adapter à l'évolution des exigences du poste et à demeurer efficace sous pression. Baccalauréat en comptabilité, en finance, en administration des affaires ou dans une discipline connexe (de préférence) Professional fluency in English and Canadian French, including speaking, reading, and writing. Minimum of 2 years of experience working with Canadian banking rules, regulations, payment processing practices, and banking timelines. Working knowledge of payroll, banking, and accounting functions, with the ability to recognize and mitigate risks in daily operations. Excellent computer, organizational, communication, analytical, and interpersonal skills. Strong attention to detail and the ability to prioritize work, meet deadlines, manage multiple responsibilities, and follow through on commitments. Ability to work effectively with minimal supervision in a fast-paced, rapidly changing environment. Ability to adapt to changing job requirements and remain effective under pressure. Bachelor's degree in Accounting, Finance, Business, or a related discipline preferred.