- Salary
- £50k – £55k/yr
- Location
- London, England
- Type
- Full-time
- Department
- Operations
- Seniority
- Lead
- Source
- Pinpoint
Description
Business Operations Lead
Department: Core Operations
Employment Type: Full Time
Location: Zinc - London
Reporting To: Lex Faraimo
Compensation: £50,000 - £55,000 / year
Description
Core Ops keeps Zinc running on data, systems and processes people can trust. As Business Ops Lead, you own that work for the teams behind the business: including Finance, Legal, InfoSec and People & Talent. You own the processes those teams run on and how their data is stored and owned; each team owns its own decisions and outcomes.
Each of those teams needs more from Ops than one person can deliver. Your job is to decide what gets done first, lead the work that matters most, and build processes so the recurring work doesn't depend on you.
You'll report to the Head of Operations and manage one Finance & Operations Analyst. It's a player-coach role: you lead project work and build alongside your Analyst, including run the day-to-day reporting and recurring work.
Key Responsibilities
Set priorities and run the team
- Agree each quarter's priorities with Finance, Legal, InfoSec and People & Talent, and keep to a small number of builds at a time — saying "not this quarter" when you need to.
- Keep the Business Ops board current, so everyone can see what's in progress, who owns it and what's next.
- Manage the Finance & Operations Analyst: set and review their work, run 1:1s and quarterly reviews, and help them grow.
- Document and hand over recurring work, so no live process depends on one person's login or memory.
Legal
- Own the processes behind Legal's work and how its data is stored: how requests come in and get routed (including legal inbox triage), one board for every request, and reporting on how many close without a lawyer.
- Build one reusable way to track and store legal records (contracts and renewals, due diligence questionnaires, DBS eligibility, risk actions) instead of one-off trackers. Legal owns the advice, templates and decisions.
InfoSec and People
- Own the processes InfoSec runs on and how that data is stored and owned: incident management, breach notifications and leaver offboarding. InfoSec sets the requirements and makes the security decisions; Systems manages tool access.
- Own People reporting (headcount, time away, workforce metrics) once People & Talent work restarts.
Finance
- Support analyst with delivery of the Finance reporting: ARR by revenue type that ties to Xero and Stripe, month-end reporting without hand-built spreadsheets, and tools that help collect cash (statements, card retries, debt collection).
- Work with the Data team so Finance's numbers come from the warehouse and visualise in Sigma, not side spreadsheets.
Working across Core Ops
- Track where your work depends on the Customer, Data, Systems and AI & Automation teams, and raise conflicts with the Head of Operations early.
Skills, Knowledge and Expertise
- Automation know-how: designs workflows in tools like Notion, Slack and n8n, and knows when to hand them to Systems or AI & Automation
- Judgement on priorities: can hold a line with senior stakeholders without formal authority over them
- People leadership: has managed or supervised at least one person, or is clearly ready to; delegates and reviews rather than redoing the work
- Data skills (we use Sigma): builds your own analysis and can spec what the Data team should build
- Hands-on: happy to do the work, not just direct it
Benefits
- Uncapped Commission 💵💰
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳