Storage Engineer

About the client

Our client is a collective of companies, including a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.

Their vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.

Job Summary:

As a Storage Engineer, you will support the operation, maintenance, and ongoing improvement of our storage, backup, and virtualisation platforms.

This is a hands-on technical role suited to someone with foundational to intermediate experience in infrastructure, storage, backup, systems administration, or data centre environments who is looking to develop deeper expertise in enterprise storage technologies.

You will work with technologies including Block, File and Object storage over iSCSI, Fibre Channel, and S3 Protocols, enterprise backup platforms, virtualisation technologies, and associated datacentre infrastructure.

Working as part of the Cloud and Infrastructure team, you will assist with monitoring, troubleshooting, maintenance, hardware installation, customer support, and operational tasks across the storage and backup environment.

Responsibilities:

• Monitor storage, backup, and virtualisation platforms and assist in maintaining reliable, secure, and optimal service performance.
• Assist with the installation, configuration, maintenance, and troubleshooting of storage hardware and associated infrastructure.
• Monitor and respond to system alerts, incidents, and service requests, escalating complex issues to senior engineers or vendors where required.
• Perform routine operational activities including health checks, capacity monitoring, patching, firmware updates, and preventative maintenance.
• Assist with the administration and support of enterprise backup platforms such as Veeam.
• Support Block, File and object-based storage services.
• Work with vendors including Everpure, NetApp, Dell EMC, Hitachi Vantara and Veeam when troubleshooting hardware or software issues.
• Assist with hardware repairs, replacements, upgrades, and fault resolution.
• Install, cable, configure, and maintain physical infrastructure within datacentres.
• Create and maintain technical documentation including system configurations, operational procedures, troubleshooting guides, and incident resolutions.
• Assist with reporting on storage capacity, performance, availability, backup success, resource utilisation, and other operational metrics.
• Provide technical support to internal teams and customers for storage and backup-related enquiries.
• Assist customers with self-managed backup services and infrastructure hosted on our IaaS platform.
• Ensure incidents and service requests are managed in accordance with established SLAs.
• Identify opportunities to improve operational processes, monitoring, documentation, and administrative tasks.
• Work collaboratively with senior engineers and other infrastructure teams to troubleshoot issues across storage, networking, compute, backup, and virtualisation environments.