Case Manager

Description

Outreach is a Christian community service organization providing counseling, case management, youth development, older adult service, and community development. For 50 years, Outreach has changed the lives of thousands of individuals, children, youth, and families in DuPage County, IL, and we are seeking to hire a diverse staff of highly competent professional employees to pursue Outreach's mission to restore hope and provide opportunities for people to become all that God intends them to be.

Outreach is hiring a Full-Time Case Manager at Outreach Carol Stream to provide case management services to individuals and families experiencing crises or seeking greater stability. The Case Manager will assess client needs, provide advocacy and referrals, support employment and financial stability goals, and connect residents with community resources.

The Case Manager will also manage emergency assistance funds from local and federal funding sources, determine eligibility, distribute funds according to program guidelines, and maintain accurate records and reporting. This position will collaborate with Outreach's counseling and youth development programs and support community outreach initiatives.

This position is anticipated to begin January 2, 2027.

Benefits & Compensation

• $23-$25/hr. Compensation based on education, experience, skills, and language ability.
• Paid vacation, agency holidays, sick days, IL Paid Leave, and wellness days.
• Health, Dental, and Vision Insurance. Life insurance, short-term, and long-term disability insurance.
• 403(b) retirement plan.
• Employee Assistance Program and Employee Discount.

Responsibilities

• Assess client needs, provide case management services and advocacy, establish achievable goals with clients, and connect individuals and families to appropriate community resources and referrals.
• Manage emergency assistance funds from local and federal funding sources, determine client eligibility, distribute funds according to program guidelines, and maintain accurate financial records and reports.
• Maintain a comprehensive directory of community resources and develop referral relationships to support client needs.
• Collaborate with Outreach Carol Stream's counseling and youth development programs to provide case management and wraparound support to individuals and families.
• Participate in community outreach initiatives, provider networking groups, and the planning and coordination of Outreach Carol Stream events, including the annual Christmas Store.
• Maintain accurate, timely, and confidential client records in accordance with Outreach's data standards and reporting requirements.
• Collaborate with case management staff across Outreach locations and participate in staff meetings, supervision, and organizational training.
• The Case Manager will report directly to the Family Services Social Worker and may supervise volunteers supporting family stabilization programming.
• Schedule: Monday – Friday, 10:00 am to 6:30 pm. Occasional evenings to meet client needs.

Requirements

• Bachelor's degree in social work, psychology, human services, or a related field required.
• At least 2 years of experience providing trauma-informed direct services to low-income families, including knowledge of public systems and community resources.
• Previous case management experience required.
• Proficiency in Microsoft Word and Excel. Strong organizational, project management and communication skills.
• Bilingual proficiency in Spanish, Farsi, or Arabic preferred.
• A valid Illinois driver's license, good driving record, and reliable vehicle are required.
• A commitment to Outreach's Statement of Mission and Faith is required.

Outreach complies with all applicable state and federal laws pertaining to nondiscrimination in employment, including nondiscrimination on the basis of race, color, sex, national origin, age, and disability. As a religious organization, Outreach reserves the right to make employment decisions based on its religious identity, as permitted by state and federal law.