Airport Badging Officer

Education and Experience: A High School diploma or GED or higher, and four (4) years clerical administrative experience, including two (2) years of customer service experience.
 
Licenses and Certificates: None.

Under general supervision, maintain the airport's security identification (badging) office in compliance with Transportation Security Administration (TSA) regulations and the Airport Security Program by issuing, activating, and deactivating a variety of security access for controlled areas.

Perform frontline security pass and identification (ID) badging functions. Involves: Process requests for Security Identification Display Area (SIDA) badges, Air Operations Area (AOA) driver permits, other secure access badges and general badges for air carrier, tenant, concessionaires, contractors, federal and airport employees. Reviews a variety of access control applications for completeness; determine applicants' identity in accordance with Federal regulations; take badge pictures, make badges using laminating equipment, processes finger prints and may monitor automated training systems. Conducts complete life cycle processing of airport badging from new requests and renewals to departures. Assess and collect fees for fingerprinting, late and lost ID's, vehicle passes, damaged ID's. Ensure accuracy of data entered into the automated access control system and other control databases. Ensure current Security Threat Assessment approvals are received from the TSA prior to issuing security access badges and notify tenants and other employers that applicants are approved for badge issuance.  Maintain the security and confidentiality of the sensitive security information and data contained in the access control office.
 
Assist in SIDA training and maintain security-training records. Involves: Perform general administrative support duties such as distribute and collect training acknowledgment forms; provide instructions on accessing and completing the security training modules; maintains training recordkeeping standards as per federal regulations.
 
Perform related duties as required. Involves: Greet and assist walk-in customers, respond to emails, telephone calls and in-person inquiries in a timely manner. Perform duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results.  Test and inspect equipment as required and notify supervisor of any malfunctions. Maintain accurate records and activity statistics and prepare periodic reports. Assist in the training of new employees, provide guidance and direction to trainees and evaluate trainees' performance.