Fraud Specialist I

Description

Fraud Specialist I

Kokomo Square, IN

$19.50/hr

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary:

The primary focus of this job is to process, investigate and resolve Deposit Account fraud. Duties include but are not limited to; the processing of both internal and external requests for the maintenance of all customer accounts as it pertains to Deposit Account fraud, generating and/or processing all necessary reports and/or maintenance functions, and initiating direct calls to the customer while providing exceptional service and minimizing loss.

Key Responsibilities:

• Process Fraud Alerts daily: Review and assign alerts, Initiate contact with branch or customer to resolve alert, Establish communication with other departments in the event of fraud, Follow policy and procedures as required, Research fraud using available resources, Create and maintain case load for confirmed fraud
• Monitor fraud reports working with management to minimize bank loss
• Respond to customer calls and emails
• Work with Training & Development Specialist in training staff on trends
• Attend community education events sponsored by the bank to educate customers on trending fraud
• Maintain communication with law enforcement in the investigation of cases, file affidavits
• Remain current on fraud trends
• Report Activity to BSA officer if necessary
• Other duties as assigned by management

Requirements

Minimum Qualifications

• High school diploma or equivalent
• Ability to communicate with work with internal and external customers
• An understanding of fraud trends
• Minimum of one year of banking experience

Preferred Qualifications

• Previous Teller/Bookkeeping experience

Skills

• Strong communication and listening skills
• Ability to be detail oriented, accurate, organized
• Basic computer and bank knowledge is required
• Ability to research and problem solve

Physical Requirements/Working Conditions:

• Normal office environment
• Extended viewing of computer screens
• Moderate lifting up to 25 pounds
• Repetitive hand and arm movement

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy