Fraud & Risk Investigator II

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Fraud & Risk Investigator II

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. 

 

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one  of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

We are a dedicated team of investigators within Enterprise Technology, Fraud & Security, specializing in the manual review of potentially fraudulent or abusive transactions. Our mission is to assess risk and prevent fraud by carefully analyzing individual transactions and making informed decisions based on available data. We embrace AI as part of how we work, and we expect our investigators to use approved AI tools thoughtfully to strengthen the quality and efficiency of their reviews. As a Fraud & Risk Investigator, you’ll play a vital role in safeguarding our platform by identifying suspicious activity and helping to ensure a safe experience for all users. This position encompasses all the responsibilities of the Fraud & Risk Investigator I position but with additional emphasis on quality and the responsible, effective use of AI.

In this role, you will:

• Monitor multiple queues to assess and analyze high-risk transactions for potential fraud or abuse, using AI-assisted insights to inform, not replace, your independent judgment.

• Leverage approved AI tools, in line with Expedia Group’s responsible AI and data privacy guidelines, to summarize case details, research linked activity, and surface fraud-risk insights, critically validating all AI-generated output before acting on it.

• Manage and respond to incoming communications across various channels from both internal teams and external customers.

• Communicate emerging fraud trends and insights effectively with peers and leadership, fostering a collaborative and informed environment.

• Provide feedback on AI tool performance, flagging inaccurate or incomplete output, to help improve how AI supports our investigations.

• Utilize standard SQL queries to extract data and generate routine reports to support fraud detection efforts outside the queues, using AI tools where appropriate to speed up query writing and analysis.

• Work in a hybrid environment to foster collaboration, enhance communication, build strong relationships, and support a positive team culture.

 

Minimum Qualifications:

• 1+ year of professional experience in a detail-oriented, investigative, or analytical role, such as fraud prevention, payments or banking, compliance, loss prevention, quality assurance, or travel or customer operations.

• Proven track record of consistently meeting or exceeding productivity and quality goals.

• Demonstrable ability to make sound, independent decisions with minimal supervision, including knowing when to question or override AI-generated recommendations.

• Ability to document findings and explain decisions clearly and concisely, in writing and verbally.

• Experience working in a fast-paced, production or queue-based environment, with comfort managing multiple tasks autonomously and adapting to rapidly changing AI-enabled tools and workflows.

• Strong interest in learning generative AI tools to improve research, analysis, and productivity, with a commitment to verifying AI output and protecting customer data.

• Proficiency with Microsoft 365 (Outlook, Teams, Excel) and strong internet research skills.

• Willingness to work flexible hours, including weekends, holidays, and non-standard shifts; may occasionally require extended hours or work on unscheduled days.

 

Preferred Qualifications:

• Experience in fraud prevention, fraud investigation, or risk review, ideally in the airline, travel, hospitality, or online marketplace industry.

• Experience investigating chargebacks or payment fraud.

• Experience using generative AI tools in a professional setting to improve research, analysis, or productivity, and the ability to give examples of how.

• SQL experience, or experience building trackers and analyzing data in Excel.

• Experience with case management or ticketing platforms, including case logging, queue management, and taking a case from open to close.

The total cash range for this position in Springfield is $46,500.00 to $65,000.00. Employees in this role have the potential to increase their pay up to $74,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.