Service Advisor - $60k to $80k+, No Experience Needed, Path to Management

Service Advisor: Start Here, Grow Into Leadership
Panhandle Diesel and Automotive
Scottsbluff, NE · Full time · $60k to $80k+ a year

We're not looking for someone to stand behind a counter. We're looking for someone who wants to win, enjoys people, and wants a real career. You'll start as a Service Advisor at our Scottsbluff shop, learn how we work, and have a clear path into senior management as we grow into more locations.

Why this job is different

• A path, not just a position. We're growing, and we plan to open more locations. The people who lead them will come from inside our shop. If you perform here, you can grow into senior management and help run a future location.
• Real earning potential. $60k to $80k+ a year. We measure results and we reward them.
• We'll teach you the car side. You don't need automotive experience. We'll train you on vehicles, our inspection process, our shop software, and how to explain repairs clearly and honestly.
• A shop that keeps score. We track performance, coach every week, and celebrate wins together.
• Work you can be proud of. You'll help people make smart decisions about the vehicles their families and businesses depend on. Our motto is Care Beyond Repair, and we mean it.

What you'll do

• Greet customers in person and on the phone, and make them feel taken care of.
• Ask good questions to understand what's going on with their vehicle and what matters most to them.
• Explain our technicians' findings in plain language, help customers set priorities, and ask for their go-ahead with confidence.
• Handle 'that's more than I expected' calmly, without getting pushy or jumping to a discount.
• Keep work moving: schedule appointments, coordinate with our techs, and keep customers updated from drop-off to pick-up.
• Know your numbers, own your results, and keep getting better.

Who we're looking for

• Drive. You like to win, you set goals, and you want to earn more.
• Communication. You can make something complicated simple.
• Curiosity. You ask questions before you recommend anything.
• Resilience. Hearing 'no' doesn't rattle you. You figure out what the customer still needs to know.
• Ownership. When something goes wrong, you look at what you could do better.

Some of the best people for this job come from outside the car business: hospitality, restaurant management, retail, phone sales, banking, insurance, equipment rental, fitness memberships and home services. If you've been a service advisor before, we'd love to hear from you too.

About us

Panhandle Diesel and Automotive is a locally owned shop in Scottsbluff. We work on cars, trucks, and light and medium duty diesels, with a team of ASE certified technicians and a process we're proud of.

How we hire

We take hiring seriously, and we think the right person will enjoy our process. It starts with a short phone call, then an interview, then a role play where you present a repair to a 'customer,' and some time in the shop to see how we work.

How to apply

To apply:
Send us your resume and a short note telling us why you’d be a great fit for a customer-focused Service Advisor role.

*Bonus points for submitting a 1-3 minute video telling us why you would be a great fit!

Please submit videos in a Facebook message to our page: https://www.facebook.com/PanhandleDieselAutomotive

Meet the team and see what it's like to work here on our careers page: panhandledieselandautomotive.com/careers