- Location
- United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Product & Engineering
- Seniority
- Manager
- Source
- Lever
Description
We Help the World Be Everyday Ready™
Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
About the Role:
The Senior Product Manager, Product Operations is a product manager whose products are the internal systems that carry customer needs into Product: how escalations, detection tuning and hygiene checks for MDR customers, roadmap requests, and enhancement tickets are raised, prioritized, answered, and fed into the roadmap. You also define the product-side workflow for critical event response, and you lead company-wide programs to decommission infrastructure, platforms, and applications.
This role is a critical role connecting the Product organization to Service delivery, the SOC, Customer Success, and Support who are your key partners and users while Engineering builds with you. You succeed when each process has a clear owner, a written workflow, and measures that show whether it works, and when what you learn from customer requests shows up in product priorities.
Who you are
You are a product manager first. You treat an internal process as a product: you find who uses it, what is failing for them, what a better version looks like, and how you will measure whether it got better. You write clear requirements, prioritize competing requests, and say no with evidence.
You lead without authority. Escalation reviews and decommission programs depend on people in other teams, so you earn cooperation with clear plans, honest status, and follow-through. You use data to show what is working, you can specify and prioritize automation with Engineering, and you are not expected to write production code.