People Operations, HR Associate (Japanese Speaker)

Summary

The People Operations Associate to support HR service delivery operations for regional employees. The role primarily involves providing efficient and effective People Operations to internal stakeholders, collaborating closely with country HR operations and payroll teams while ensuring compliance with company policies, procedures, and operational excellence. This role offers valuable exposure to HR operations within a multinational environment while supporting a high-quality employee experience.

• Location: Petaling Jaya, Malaysia
• Contract: 6 months
  

Key Responsibilities

• Employee Lifecycle Management: Manage end-to-end employee lifecycle processes, including onboarding, offboarding, and accurate employee data management.
• Payroll & Benefits Coordination: Collaborate closely with HR operations and payroll teams to support activities related to time and attendance, leave administration, payroll processing, statutory compliance requirements, and employee benefits administration.
• Multilingual Helpdesk Support: Provide first-line HR support to employees and managers in Japanese and English, covering general HR, payroll, benefits, HRIS, portal navigation, and access-related inquiries. Serve as a primary point of contact, ensuring clear, accurate, and timely assistance.
• Case Management: Manage HR cases from initial inquiry through resolution or appropriate escalation, ensuring accurate documentation, categorization, follow-up, and closure within agreed service levels. Triage complex inquiries to specialized teams while maintaining effective case ownership.
• Process Improvement & Projects: Actively identify improvement opportunities, maintain operational excellence, and streamline HR processes. Contribute to workflows, knowledge content, self-service solutions, and participate in ad hoc projects as required.
• Compliance & Standards: Ensure HR operational activities are performed in accordance with applicable local labor laws, internal policies, and regulatory requirements.

Requirements

• Education: Bachelor's Degree in Human Resources, Business Administration, Management, Japanese Studies, or a related field (open to fresh graduates).
• Language Proficiency: Business-level proficiency in Japanese (written and spoken) and good communication skills in English.
• Core Skills: Strong organizational, time management, analytical, and problem-solving abilities with exceptional attention to detail.
• Technical Proficiency: Proficient in Microsoft Office applications (Excel, Word, PowerPoint) with an interest or familiarity in HR systems, digital tools, automation platforms, or process improvement methodologies.
• Mindset: A digital mindset with proactiveness to embrace and drive digital transformation within service delivery processes.
• Preferred Experience: Previous experience in HR operations delivery within a multinational environment, and familiarity with regional labor regulations or statutory requirements, are considered strong advantages.

Remuneration

• Monthly base salary: RM5,000-6,500
• Parking allowance: RM250/month

Consultant in Charge

Kim Tan | +60 16-353 0562| [email protected]