Legal Operations Specialist

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

Job Description

• Own Conga CLM Administration: Manage day-to-day operations of the Conga CLM platform, support implementation, configuration, and ongoing administration of the CLM platform,. Manage day-to-day operations including contract intake, workflow routing, approval coordination, execution tracking, and repository management to ensure efficient and accurate contract processing.
• Optimize Contract Lifecycle Workflows: Monitor contract progression from initial request through execution, proactively identifying bottlenecks, resolving workflow issues, and coordinating with stakeholders to maintain timely processing. Identify opportunities to automate manual activities and improve workflow efficiency through Conga CLM and related tools.
• Maintain Contract Repository Integrity: Oversee the uploading, indexing, classification, organization, and maintenance of agreements and related documentation, ensuring accurate records, consistent metadata, and reliable document accessibility.
• Manage Legal Service Requests and Ticketing Systems: Administer the legal department's Freshservice ticketing platform, including request intake, categorization, assignment, prioritization, tracking, reporting and follow-up to support effective workload management and service delivery. Monitor pending requests, and support timely and efficient delivery of legal services.
• Enhance Operational Visibility: Maintain Smartsheet trackers and other reporting tools to provide visibility into contract activity, pending approvals, legal requests, workload distribution, and operational priorities.
• Drive Process Improvement: Evaluate existing legal operations processes, identify opportunities to eliminate manual tasks, streamline approval workflows, improve data accuracy, and increase overall departmental efficiency.
• Support Legal Technology Initiatives: Participate in the implementation, configuration support, testing, and adoption of new legal operations, contract management, vendor management, and workflow technologies. Work with internal stakeholders and relevant technology providers to resolve issues, implement improvements, and ensure systems remain aligned with the legal team’s operational requirements.
• Partner Across Business Functions: Collaborate with Legal, Sales, Delivery, Finance, and other internal teams to facilitate contract processing, clarify submission requirements, and resolve operational challenges.
• Develop Documentation and Best Practices: Create and maintain standard operating procedures, workflow documentation, process guides, and user resources to promote consistency, system adoption, and operational excellence. Provide ongoing user support to encourage adoption and improve operational efficiency
• Support Strategic Legal Operations Projects: Contribute to departmental initiatives focused on improving legal service delivery, strengthening operational controls, and building scalable processes that support organizational growth.

Qualifications

• 3–8 years of experience in legal operations, contract lifecycle management, contract administration, or a related business operations function.
• Required: Strong hands-on experience administering Conga CLM, including contract intake, workflow management, approval routing, template and clause library management and contract repository administration.
• Demonstrated experience managing contract documentation, metadata, indexing, document uploads, and end-to-end contract processing workflows.
• Experience managing ticketing and service management platforms, preferably  Freshservice or comparable ticketing and service management platforms.  Experience using Smartsheet or similar workflow tracking tools to manage legal requests, contract activity, workload distribution, and operational metrics
• Demonstrated ability to develop training materials, conduct user training, support onboarding, troubleshoot user issues, and drive adoption of CLM platforms and standardized processes.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage competing priorities, troubleshoot operational issues, and maintain exceptional accuracy.
• Experience supporting legal operations, process improvement initiatives, workflow automation, system enhancements, or legal technology implementations and developing SOPs and process documentation.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across legal, business, and operational teams.
• A bachelor's degree in Legal Studies, Business Administration, Information Technology, or a related field is preferred.