- Location
- Gurugram, DDC5E, India
- Type
- Full-time
- Department
- Engineering
- Seniority
- Mid
- Experience
- 5+ years
- Source
- Workday
Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations, SD-WAN Implementation, Fortinet FortiGate Firewall, F5 BIG-IP, F5 Distributed Cloud (XC)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, while continuously monitoring and troubleshooting to prevent disruptions. The work environment is dynamic, requiring adaptability and a keen eye for detail to support the organization's operational needs effectively.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Continuously evaluate and implement process improvements to optimize support workflows.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations, SD-WAN Implementation, Fortinet FortiGate Firewall, F5 BIG-IP, F5 Distributed Cloud (XC).
- Strong knowledge of network protocols and infrastructure components relevant to enterprise environments.
- Experience in troubleshooting complex network and application issues in multi-vendor environments.
- Ability to analyze logs, monitor system performance, and identify root causes of incidents.
- Familiarity with network security principles and firewall configurations to safeguard business systems.
- Skilled in collaborating with cross-functional teams to deliver timely and effective technical support.
Additional Information:
- The candidate should have minimum 5 years of experience in Enterprise Network Operations.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations, SD-WAN Implementation, Fortinet FortiGate Firewall, F5 BIG-IP, F5 Distributed Cloud (XC)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, while continuously monitoring and troubleshooting to prevent disruptions. The work environment is dynamic, requiring adaptability and a keen eye for detail to support the organization's operational needs effectively.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Continuously evaluate and implement process improvements to optimize support workflows.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations, SD-WAN Implementation, Fortinet FortiGate Firewall, F5 BIG-IP, F5 Distributed Cloud (XC).
- Strong knowledge of network protocols and infrastructure components relevant to enterprise environments.
- Experience in troubleshooting complex network and application issues in multi-vendor environments.
- Ability to analyze logs, monitor system performance, and identify root causes of incidents.
- Familiarity with network security principles and firewall configurations to safeguard business systems.
- Skilled in collaborating with cross-functional teams to deliver timely and effective technical support.
Additional Information:
- The candidate should have minimum 5 years of experience in Enterprise Network Operations.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.