Customer Service Specialist/Warehouse Team Member

Description

SurfacePrep is looking for a Customer Service Specialist/Warehouse Team Member to split time between customer support and hands-on warehouse operations. You'll help customers with orders and questions while also supporting inventory, picking, packing, shipping, and receiving.

What You'll Do

• Assist customers with orders, quotes, returns, product questions, and shipment updates.
• Process orders accurately and provide timely customer follow-up.
• Pick, pack, and prepare customer orders for shipment.
• Receive, verify, stock, and organize incoming products.
• Support shipping, receiving, inventory counts, and order fulfillment.
• Resolve order and delivery issues while coordinating with sales, accounting, and operations.
• Maintain accurate customer, order, shipping, and inventory records.
• Help keep the warehouse clean, organized, and well-maintained through routine housekeeping, while ensuring orders are fulfilled accurately and on time.

Requirements

What We're Looking For 

• 2+ years of experience in customer service, warehouse, distribution, logistics, or a related environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Comfortable splitting time between customer-facing and hands-on warehouse work.
• Organized, dependable, and detail-oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with Microsoft Office and CRM, ERP, or inventory systems preferred; P21 is a plus.

Physical Requirements & Working Conditions: 

To perform the essential functions of this position, the employee must be able to:

• Work in both an office environment, including desk/computer work, and a hands-on warehouse environment.
• Frequently lift, carry, push, pull, and position materials weighing up to 55 pounds, with or without reasonable accommodation.
• Frequently stand, walk, bend, reach, and maneuver materials throughout the warehouse.
• Work safely in warehouse conditions that may include dust, noise, temperature fluctuations, and moving machinery.
• Wear required PPE and comply with all warehouse safety and attire requirements.

Reasonable Accommodations: SurfacePrep is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship.

Why Join SurfacePrep?

• Enjoy variety with a role that combines customer interaction and hands-on warehouse work. 
• Build experience across customer service, inventory, logistics, and order fulfillment. 
• Join a collaborative team where accuracy, responsiveness, and great service matter.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off & Paid Holidays
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Employee Assistance Program.

About SurfacePrep

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with more than 60 locations across the United States, Canada, and Europe. We help manufacturers improve performance, quality, and efficiency through industry-leading equipment, consumables, technical expertise, and process solutions.