Account Support Coordinator II

Summary

 

• Collaborates with product managers to validate rates based products/services, applications and solutions
• General Profile Works with clearly defined procedures
• Acquires basic skills to perform routine tasks Entry-level business support or operation role.
• No prior training or related work experience required.
• Develops skills to perform basic activities in own job
• Understands how the assigned duties integrate with others in the team Leadership: Has no supervisory responsibilities.
• Uses existing procedures to solve routine problems.
• Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined Uses communication skills and common courtesy.

 

Job Description

 

• Evaluate email alert for potential customer rate change and implement new rates for customer across multiple products where applicable.
• Validate that the customer rates across multiple products have been set up correctly by comparing different sources of rate information.
• Build product pricing schedules for numerous products as part of the customer contract creation process.
• Evaluate new and renewal contracts for customer rate changes.
• Build and implement new/updated rate matrices for customers across
   products.
• Perform audits of recently submitted rates Initiate routine rate audits across all products for large customers. 

Qualifications:

• Bachelor's degree holder
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
•  1–2 years of operations experience
• Experience handling blended customer support functions, including both voice and non-voice channels

 

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.