Technical Support Specialist - Network

The Technical Support Specialist – Network is responsible for monitoring, maintaining, and supporting the organization's network infrastructure to ensure continuous, reliable, and secure business operations across all sites and locations.

The role works closely with the Network Administration, Server and Security Team in identifying, mitigating, and resolving network-related incidents, as well as supporting ongoing infrastructure and security initiatives

The Employee will:

Network Operation and Support:

• Monitor network performance and availability across all sites
• Provide Level 1–2 support for network-related incidents and requests
• Troubleshoot connectivity, performance, and access issues
• Escalate complex issues to senior network administrators when necessary
  

Network Implementation and Maintenance:

• Assist in installation, configuration, and maintenance of:
  • Routers, switches, firewalls, and wireless devices
• Support network deployment for new sites and expansions
• Ensure proper network configuration and adherence to standards

Network and Security Support:

• Assist in managing network security tools and solutions, including:
  • Firewalls (Fortinet, Sophos, etc.)
  • Endpoint and web security platforms
• Support enforcement of IT security standards and policies
• Ensure network availability and secure access to systems and applications

Incident and Ticket Management:

• Manage incidents, requests, and service tickets based on priority and SLA
• Provide timely updates and resolutions to stakeholders
• Maintain accurate records of issues, actions, and resolutions

Documentation and Reporting:

• Maintain updated documentation of:
  • Network diagrams
  • Configurations
  • Standard operating procedures (SOPs)
• Assist in preparing reports related to network performance and incidents

Continuous Improvement:

• Assist in network design discussions and planning activities
• Recommend improvements for performance, scalability, and security
• Stay updated with emerging networking technologies and best practice

Preferred Qualifications, Capabilities, and Skills:

• College Graduate: Bachelor of Information Technology or
  Bachelor of Computer Science
• At least 1–3 years of relevant experience in network support
• Experience supporting:
  • Enterprise networks
  • Multi-site environments
  • Firewall and security systems
• Strong knowledge of:
  • Networking fundamentals (TCP/IP, VLAN, routing, switching, wireless) 
• Familiarity with:
  • Firewall technologies (Fortinet, Sophos, Cisco)
  • Network monitoring tools (e.g., Site24x7)
  • Endpoint and web security tools
• Basic understanding of:
  • Cloud networking concepts (Azure / hybrid environment preferred)
• Certifications Preferred:
  • CCNA or equivalent
  • ITIL Foundation (preferred)
  • CompTIA Network+ / Security+ (optional)
  • Microsoft certifications (optional)

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About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.