Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.
YOUR MISSION:
Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.
HOW WILL YOU MAKE AN IMPACT?
- Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.
- Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
- Address customer issues and complaints promptly to enhance customer satisfaction.
- Demonstrate key product/service features and link them to customer challenges to drive sales.
- Provide advanced product/service information and respond to complex customer inquiries.
- Lead day-to-day operations for a specific store department, ensuring efficient workflow.
- Record and process custom/special orders, coordinating with relevant teams for delivery.
- Handle basic issue escalations and provide necessary managerial approvals.
- Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed.
- Present additional products/services during customer interactions to maximize sales opportunities.
- Conduct customer interviews to clarify requirements and assist in potential customer interviews.
- Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
- Identify and recommend products/services that meet customer needs, encouraging purchases.
- Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
- Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
- Utilize performance management systems to improve personal performance.
- Post-Secondary Non-Tertiary Education required.
- Sound experience and understanding of straightforward procedures or systems.
- Basic experience in coordinating the work of others.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Sound experience and understanding of straightforward procedures or systems.