Assistant Director of Food & Beverage

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We're Looking For:

A hands-on and business-minded food and beverage leader who drives operational excellence, team performance, and exceptional guest experiences across multiple dining venues. This role balances strategic thinking with day-to-day execution, leading teams, optimizing financial performance, and partnering with culinary and operational leaders to deliver consistent, high-quality service.

Who You Are:

• A collaborative leader who develops talent, drives accountability, and inspires high-performing teams

• A service-focused operator who balances guest experience, financial performance, and operational efficiency

• A financially savvy decision-maker who uses data and performance metrics to drive results

• A proactive problem-solver who effectively manages competing priorities in a fast-paced environment

• A strong relationship builder who partners effectively with culinary, operational, and hotel leadership teams

• An adaptable leader who continuously seeks opportunities to improve quality, service, and profitability

What You Will Do:

• Lead daily food and beverage operations across restaurants, lounges, bars, room service, and other dining venues to ensure exceptional guest experiences and operational excellence

• Direct, coach, and develop managers and team members, fostering a culture of accountability, engagement, and service excellence

• Partner closely with Culinary leadership to ensure seamless execution of food and service standards, menu initiatives, and overall guest satisfaction

• Monitor operational performance and implement strategies to improve quality, efficiency, and financial results

• Analyze sales, labor, cost, revenue, and profitability metrics and take action to support business objectives

• Lead labor management efforts, including staffing strategies, scheduling oversight, and productivity optimization

• Oversee inventory management, purchasing practices, and cost-control initiatives to maximize profitability while maintaining quality standards

• Participate in budgeting, forecasting, and financial planning activities while supporting achievement of departmental goals

• Address guest concerns and lead service recovery efforts to strengthen guest satisfaction and loyalty

• Ensure compliance with food safety, sanitation, alcohol service, and regulatory requirements

• Champion operational consistency, process improvement, and continuous enhancement of the guest experience

• Maintain regular and reliable attendance in alignment with company standards and operational needs

• Embrace flexibility by performing other duties as assigned to support team and organizational goals

Your Experience Includes:

• 5+ years in food and beverage operations within a hospitality environment

• 2+ years leading managers and teams in a high-volume food and beverage operation

• Progressive responsibility across multiple outlets, restaurants, lounges, room service operations, or similar service environments preferred

• Demonstrated knowledge of budgeting, forecasting, labor management, inventory control, purchasing, and cost management practices

• Knowledge of food safety, sanitation, alcohol service, and regulatory requirements

• Ability to interpret operational and financial performance metrics to support business decisions

• Proficiency with point-of-sale systems and food and beverage technology platforms

• Background in a hotel, resort, or other complex hospitality environment preferred

Who You Will Supervise:

Food & Beverage Outlet Department Heads