Director, New Business & Underwriting, Projects & Operation Excellence

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are seeking a skilled leader to join our Projects & Operation Excellence team as the Director of New Business and Underwriting Projects. In this role, you will take the lead in driving the seamless purchase onboarding experience and best-in-class underwriting automation in order to align with our customers' and sales distribution channels’ needs and achieve the company-wide strategic Key Performance Indicators (KPIs). You also need to build a high-performing team for driving initiatives and overseeing project management, business analysis, and User Acceptance Testing (UAT). Your expertise in strategic thinking, stakeholder management, effective communication, and talent cultivation will crucial for our team’s success.

Job Responsibilities

• Formulate and execute short-term and long -term strategic roadmap for purchase onboarding transformation and underwriting automation, tightly integrated with our customers' needs, sales distribution strategies, and overall company objectives. Deliver key projects with latest digitalization & AI technology
• Identify opportunities to enhance automatic underwriting straight through rate in order to achieve the company strategic KPI.
• Develop best-in-class purchase onboarding platform and process and deliver superior customer experience.
• Work with cross-functional teams to manage and support new product launch or initiatives from Product Implementation Committee (PIC)
• Lead the team, local & overseas, for project management, business analysis, testing activities, and Magnum rule development, and work closely with internal and external stakeholders and cross-functional teams to achieve the project goals.
• Provide BAU support to underwriting operations and sales channels.
• Responsible for effective leadership, motivation and development of team members.

Job Requirements

• Bachelor's degree in Business, Finance, or a related disciplines; Master's degree is a plus.
• Over 15 years of experience in insurance industry or financial institute, extensive knowledge of purchase journey digitalisation and underwriting process automation will be an advantage.
• Demonstrated ability to lead and influence key stakeholders for digital transformation and process optimization.
• Excellent leadership, communication, and interpersonal skills.
• Results-oriented mindset, aiming to achieve operational excellence.
• Strong skills in solving problems and navigating decisions.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.