Manager, Enrollment

Overview

Join Quartz as a Manager, Enrollment and lead a team responsible for delivering accurate, timely, and exceptional enrollment services. In this role, you'll oversee daily enrollment operations, drive process improvements, and partner across the organization to ensure operational excellence and a seamless member experience. If you're a collaborative leader with health insurance expertise and a passion for developing high-performing teams, we'd love to hear from you. 

 

Benefits: 

• Opportunity to lead and develop a high-performing team 

• Influence process improvement and operational excellence initiatives  

• Collaborate with leaders across the organization on strategic business initiatives 

• Ideal starting pay rate, based on skills and experience: $85,600 - $106,900 + robust total rewards package 

Responsibilities

• Lead, coach, and develop the Enrollment team while fostering a culture of engagement, accountability, and continuous improvement 

• Ensure appropriate staffing, workload distribution, training, and performance management to meet operational and service-level goals 

• Oversee enrollment operations, including workflow management, inventory monitoring, quality assurance, productivity, and timeliness metrics 

• Identify and implement process improvements that enhance operational efficiency, accuracy, customer experience, and regulatory compliance 

• Analyze operational data and performance reports to identify trends, address issues, and support informed decision-making 

• Collaborate with internal stakeholders, technical teams, and business partners to resolve system and process challenges, support projects, and implement enhancements 

• Lead departmental participation in strategic initiatives, process improvements, and cross-functional projects 

• Ensure compliance with organizational policies, regulatory requirements, HIPAA standards, and confidentiality guidelines 

• Provide oversight of customer experience for internal and external stakeholders, ensuring high-quality service and issue resolution 

Qualifications

• Bachelor's Degree and 5 years of experience working with health insurance, specifically in Enrollment 

• Associate’s Degree and 8 years of experience working with health insurance, specifically in Enrollment 

• High School Equivalency and 11 years of experience working with health insurance, specifically in Enrollment 

• Must have three (3) years of experience leading a unit within a health insurance environment 

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.  

   

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.  

  

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.