Service Coordination Supervisor

Description

 WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential. 

**  The Service Coordinator Supervisor will oversee advocacy, crisis intervention, support services, and coordination with funding sources for the service coordination program at all assigned properties. 

Ensures that their assigned program meets or exceeds program objectives, oversees the provision of high-quality services for program participants, and further ensures on-going compliance with funder requirements and agency policy and procedure. Responsible for the recruitment, training, supervision and scheduling of staff, volunteers, and interns. Position requires ongoing interaction with team members, program participants, and community stakeholders 

Supervision

· Provide technical assistance and consult in appropriate area of social work practices, agency program policies, and fair housing laws and practices for the Service Coordinator component.

· Assist with SC program staff vacancies as they arise in accordance with agency guidelines.

· Ensures that the resident’s voice is heard and incorporated in programming. 

· Responsible for the on-going monitoring of service provision, including oversight of all operational program components from outreach to program exit.

· Recruits, hires, trains, coaches, mentors, and supervises assigned program and support staff and implements on- going training and staff development activities. Supervises volunteers and interns.

· Assists Service Coordinators in accessing resources and problem-solving to meet resident needs. Ensures team members are receiving appropriate support.

· Works closely with managers, supervisors and others ensure team members are receiving appropriate support and have a comprehensive array of referral sources.

· Assists team in coordinating and connecting with services for program participants.

· Supervises the provision of support services provided by team members, ensuring adherence to program requirements and field-relevant best practices and standards.

· Monitors and performs scheduling functions ensuring adequate coverage for resident accessibility.

· Monitors all aspects of program documentation completed by assigned staff.

· Monitors service logs and progress notes and completed files.

· Maintains a positive working relationship with property management and other VOA staff. Acts as a community liaison maintaining cooperative working relations throughout the community.

· Facilitates the delivery of appropriate services for all participant households as indicated by relevant service modalities through an equity lens.

· Supervises volunteers and interns as assigned. 

  · Acts as a community liaison maintaining cooperative working relations throughout the community.

· Demonstrates knowledge of population-specific resources, a passion for serving the individual and family population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

· Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

· Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

· Performs job responsibilities in accordance with the Social Work Code of Ethics.

· Performs all other duties as assigned.

Supervisory Responsibilities:

· Direct Supervision of assigned Service Coordinators serving in Colorado.

Working Conditions and Physical Requirements

Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work

Full time 40 hours per week Monday through Friday. Some evenings and weekends required.

Location

Western Slope, CO]

SALARY:  $57,784.00

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time/Separate Sick Time

Paid Holidays/Floating Holidays/Personal Days

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance/Accident Insurance

Employee Assistance/Work Life Balance Program/Employee Discount Program

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Competencies:

· Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

· Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

· Ensures equitable and inclusive services.

· Ensures that participant(s) has an active voice in programming.

· Fair Housing Regulations.

Minimum Qualifications of Position:

· Minimum of one (1) year of supervisory or leadership experience, or demonstrated experience overseeing staff, programs, or projects. 

· At least one (1) year of experience in Service Coordination, Case Management, or a closely related field. 

· Valid Colorado driver’s license and proof of state-required automobile insurance. 

· Ability to travel locally as required to support assigned sites and staff.

Preferred Qualifications of Position:

· Bachelor’s degree in Social Work, Human Services, or a closely related field. 

· Two (2) or more years of supervisory or management experience. 

· Experience working with individuals experiencing mental health challenges.

Knowledge and Skills:

• Strong written, oral, and interpersonal communication skills.

• High level of competency working with Microsoft Office suite and cloud-based applications.

• Strong time-management and prioritization skills.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Strong organization skills.