Technical Support Officer

 Technical Support Officer (Building Control)

Location: Maldon, Essex
Pay: £18.00 per hour PAYE
Job Type: Full Time, Temporary (Initially 2 months with potential extension)
Hours: 37 hours per week
Hybrid: Office-based 2 days per week

About the Role

We are recruiting on behalf of our client for a Technical Support Officer to join their award-winning Building Control team.

This is an excellent opportunity for an experienced administrator or technical support professional with a customer-focused approach to support the delivery of Building Control services. You will be the first point of contact for enquiries, process Building Regulation applications and provide essential administrative support to Building Control Surveyors.

Candidates with experience as a Technical Administrator, Building Control Administrator, Planning Administrator, Property Administrator, Customer Service Administrator, Compliance Administrator or Local Government Administrator are encouraged to apply.

What You'll Do

• Process Building Regulation applications and maintain accurate records
• Respond to Building Control enquiries by telephone, email and in person
• Support Building Control Surveyors with administrative tasks
• Update internal databases and document management systems
• Manage customer enquiries and refer complex cases where appropriate
• Ensure records are maintained in line with Data Protection requirements
• Assist with service improvements and process efficiencies
• Provide administrative support across the Building Control team
• Deliver excellent customer service to residents, contractors and internal stakeholders

What We're Looking For

• Previous administration or technical support experience
• Experience working in a customer-focused environment
• Excellent organisational and communication skills
• Strong IT skills, including Microsoft Word, Excel and Outlook
• Ability to manage multiple enquiries while maintaining accuracy
• Experience processing applications or maintaining detailed records
• An understanding of Building Control, Planning, Property, Housing or Local Government would be advantageous
• Ability to work independently and as part of a team

Who Might Suit This Role

This role could suit candidates currently working as:

• Technical Support Officer
• Technical Administrator
• Building Control Administrator
• Planning Administrator
• Planning Support Officer
• Property Administrator
• Compliance Administrator
• Customer Service Administrator
• Housing Administrator
• Business Support Officer
• Local Government Administrator
• Administrative Officer
• Office Administrator
• Building Services Administrator

Candidates from local authority, housing, planning, construction, surveying, engineering, facilities management or property sectors with strong administration and customer service experience are encouraged to apply.

Why Join

• £18.00 per hour PAYE
• Full-time, 37 hours per week
• Hybrid working with 2 office days per week
• Initial 2-month contract with the potential for extension
• Opportunity to join an award-winning local authority team
• Gain valuable experience within Building Control and Local Government
• Supportive and collaborative working environment

If you have strong administrative skills, enjoy providing excellent customer service and are looking for your next opportunity within a professional local authority environment, we'd love to hear from you. Apply today and one of our consultants will be in touch.