Senior Claims Adjuster

Tokio Marine Kiln (TMK) is recruiting for a permanent Senior Claims Adjuster to join our Claims team, managing a portfolio of Special Risk claims and supporting the delivery of the TMK Claims Business Plan. Reporting to the Claims Manager – Enterprise Risk & Special Risk, you will handle complex claims, build strong client relationships, and work closely with Underwriting teams to deliver exceptional customer outcomes.

Key responsibilities include:

• Managing a diverse portfolio of claims, including complex and high-value matters across Special Risk, Cyber and other lines of business.
• Building and maintaining strong relationships with clients and key stakeholders.
• Partnering with Underwriting teams on claims and policy wording issues.
• Delivering a first-class claims service and fair customer outcomes.
• Supporting business objectives through effective claims management and decision-making.
• Maintaining compliance with conduct, delegated authority and financial crime requirements.

What we're looking for:

• Extensive experience handling Political Risk, Trade Credit and Political Violence claims within the Lloyd’s market.
• Strong knowledge of the London Market and claims best practice.
• Interest in developing expertise across Cyber, Intellectual Property and Product Recall claims.
• Strong analytical skills and sound commercial judgement.
• A collaborative approach with excellent stakeholder management skills.
• Proficiency in Microsoft Office and ECF.

Why join TMK?

This is an excellent opportunity to join a highly respected Claims team, handling a broad range of complex risks while working closely with Underwriting and market stakeholders. You'll gain exposure to specialist business lines and play a visible role in delivering outstanding outcomes for our clients.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [email protected] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [email protected].

If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.