- Location
- IN-HR-Gurgaon-Candor TechSpace Tower 8, India
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
Designation- Practice Manager (PM / IC)
Key Expectations
- Own overall performance of the practice and ensure delivery against client, financial, and operational targets.
- Ensure high-quality, one-time delivery across Operations and Technology for assigned clients.
- Build and sustain strong client and stakeholder relationships.
- Drive operational efficiency, productivity, and continuous improvement.
- Lead, coach, and develop team members to improve performance, engagement, and retention.
- Proactively manage risks, changes, and escalations to ensure seamless delivery.
Required Skills
- Strong leadership and people management capabilities.
- Deep domain knowledge in Health & Wealth / Health & Retirement solutions.
- Strong stakeholder, client, and relationship management skills.
- Ability to drive decisions using data, metrics, and performance insights.
- Strong analytical, problem-solving, and communication skills.
- Experience managing distributed and cross functional teams.
Role Description
The Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its team members. The role owns all aspects of delivery across operations and technology to ensure customer satisfaction and client satisfaction. This includes planning and managing work, empowering teams, monitoring progress, and acting as an escalation point for risks and issues.
The Practice Manager defines measurable success indicators, drives a strong customer and client focus through trusted relationships, and builds a sustainable delivery model that enables the team to meet and exceed contractual performance standards. The role is responsible for creating and executing a resource strategy based on projected and actual demand and supply, while delivering against financial targets for the group.
The incumbent leads client delivery, financial management, change management, risk management, stakeholder management, and quality initiatives. The role also has strong accountability for people and talent management—coaching and developing colleagues, managing performance and pay, improving engagement and retention, and building succession pipelines for key roles. Collaboration with peer managers and shared services is critical to ensure seamless client delivery.
Education & Experience Education:
- Bachelor’s degree
- Experience & Eligibility:
- US Benefits domain and Benefits Administration
- Prior experience with Alight / Aon / Wipro is an added advantage Health or Retirement Domain experience preferred
- Prior experience in people management role
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Alight requires all virtual interviews to be conducted on video.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
