Retail Associate Lead - Mount Rushmore National Memorial

Overview

 

Live. Work. Explore. as a part of our Retail team in Mount Rushmore National Memorial!

Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

 

We’re hiring Retail Associate Lead to Live. Work. Explore. in Mount Rushmore!

 

Job Summary:The Retail Associate Lead position assists with providing training to Retail Associates and ensuring standards and policies are followed, while ensuring excellent guest service. This position may also perform the duties of the Retail Associate as needed.

 

The Details:Position Type: Full-Time, Year-RoundStart Date: starting as soon as possiblePay: $16.00/hourSchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

 

Why Mount Rushmore National Memorial?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Mount Rushmore, and proud stewards of the park.

 

Life in Mount Rushmore:

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• On-site laundry facility, Wi-Fi (limited bandwidth), employee shuttle service available during peak season
• Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Black Hills VIP Training Pass discounts for local attractions
• Retail, lodging and travel discounts 
• Planned employee trips and activities
• $350 referral bonus program
• No state income tax deductions in South Dakota

Responsibilities

• Assists in overseeing retail standards and policies are followed.
• Resolves guest issues and escalates, as needed.
• Follow opening and closing checklists.
• Provides hands-on training to new employees and assists in documenting employee’s knowledge of position and tasks.
• Examines defective article returned by customer to determine if refund or replacement should be made.
• Perform Retail Associate duties as needed, including but not limited to:
  • Greet guests within the retail store area, helping to ensure a positive guest experience.
  • Assists in keeping merchandise stocked on the shelves, counters, and tables within the retail store.
  • Assist guests with merchandise including, but not limited to answering questions, making suggestions based on guest’s needs, emphasizes selling points of article such as quality and utility, and demonstrate use of merchandise.
  • Follow procedures to prepare guest sales in the register.
  • Maintain assigned cashier drawer and follow all cash handling and payment procedures.
  • Assists in keeping merchandise stocked on the shelves, counters, and tables within the retail store.
• Follow Company and departmental environmental and safety practices, policies, and procedures.
• Other duties as assigned.

Qualifications

• Previous retail service experience is required or may substitute having demonstrated capability to perform responsibilities.
• Previous cash handling experience is strongly preferred.
• Ability to provide excellent guest service.
• Ability to work in a fast-paced environment where tasks and priorities can change quickly and with little notice.
• Willing to “pitch-in” and help the team with tasks.
• Must be a positive team player with flexible schedules who like to have fun and have the passion to work.

 

Physical Requirements include:

• Constantly standing, walking, handling, reaching outward, lifting/carrying 10 pounds or less, and pushing/pulling 12 pounds or less.
• Frequently reaching above shoulder, lifting/carrying 11-20 pounds, and pushing/pulling 13-25 pounds.
• Occasionally climbing, crawling, squatting/kneeling, bending, lifting/carrying over 21 pounds, and pushing/pulling over 26 pounds.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.