Membership Coordinator

With over 1.3 million members, RAC is one of WA’s most iconic and trusted organisations. We’re a purpose-led member organisation, committed to delivering greater value for our members and being the driving force for a better WA.  

We are looking for an organised, proactive and member-focused Membership Coordinator to support the delivery of RAC’s membership strategy, with a particular focus on member communications, member benefits and products, partner support, and day-to-day operational coordination. 

This role will play an important part in helping the team deliver great member experiences by keeping processes moving, responding to queries, supporting partner activity and identifying opportunities to improve how work gets done. 

Your impact 

This is a great opportunity for someone who enjoys variety, takes pride in strong administration and coordination, and wants to build their understanding of membership, member value and partner programs. 

You’ll support a busy and evolving area of the business, helping to ensure member queries are responded to quickly and accurately, partner processes are followed and operational activity is coordinated effectively. 

What you’ll do 

• Support the administration of member benefits, products and other membership initiatives 

• Coordinate day-to-day membership operations, including inbox management, member enquiries and partner support activities 

• Work closely with suppliers, partners and internal stakeholders to ensure activities are delivered accurately and efficiently 

• Support invoice processing, reconciliations and general business administration 

• Assist with operational projects, process improvements and business initiatives 

• Monitor incoming enquiries and identify opportunities to improve processes and member outcomes 

• Contribute to maintaining accurate systems, documentation and business records 

What are we looking for in you?

• Experience in a coordination, administration, customer service or operational support role 

• A strong customer focus and commitment to delivering positive experiences 

• Excellent organisation skills with the ability to manage multiple priorities and meet deadlines 

• Strong attention to detail and a process-oriented approach to work 

• Well-developed communication and stakeholder management skills 

• A proactive mindset with a focus on continuous improvement 

• Confidence working across multiple systems, processes and stakeholders in a fast-paced environment 

• Experience supporting membership, loyalty, rewards, product or partner programs will be well-regarded 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered 

• Work in flexible ways that meet work/life commitments and support wellbeing 

• Be part of a purpose led organisation that gives back to the WA community 

• A huge range of discounts across insurance, auto services, RAC Parks and Resorts and everyday shopping products 

• Development opportunities designed to support your career growth 

• Opportunities for community engagement and corporate volunteering  

This is a full-time (1 FTE) role based in West Perth. 

To apply for this exciting opportunity, please submit your CV to showcase your skills and experience.  

Applications Close Wednesday 5 August.

We are proudly building an inclusive environment where everyone feels welcome, valued and supported. We encourage applications from people of all backgrounds, cultures, abilities and identities. If you need adjustments or support to participate fully in the recruitment process, please let us know by contacting [email protected] and we will do our best to accommodate them. 

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. 

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