Senior Key Account Manager

About Miele
 

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
 

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
 

About Your Workplace
 

Join Miele Australia as a Senior Key Account Manager and take ownership of some of our most strategic retail partnerships. Working at a national level, you will influence both head office and in-store execution, driving growth, strengthening relationships and elevating the Miele brand across multiple customer touchpoints. This is a highly visible role that sits at the intersection of sales strategy, customer engagement and commercial performance.

Your Responsibilities

• Key account leadership: develop and maintain strong, strategic relationships with major retail partners at both head office and store level

• Sales growth & performance: drive sales, profitability and market share across assigned accounts, delivering against budget and ROI targets

• Strategic planning: create and execute annual account plans (BDPs), aligning internal stakeholders and customer objectives

• Cross-functional collaboration: work closely with sales, marketing, finance, operations and CS&L teams to deliver seamless customer initiatives

• Demand planning & forecasting: manage rolling forecasts and ensure optimal stock availability to meet customer demand, particularly during peak periods

• Negotiation & execution: lead trading agreement negotiations and secure Miele’s presence in customer marketing and promotional activities

• Insights & optimisation: analyse performance, provide actionable insights and continuously optimise in-store execution and customer plans

What We Are Looking For

Must-have:

• Proven success in key account management or senior sales roles within retail or a related industry

• Strong commercial acumen with the ability to drive sales growth, profitability and ROI

• Excellent stakeholder management skills with the ability to influence and negotiate at all levels

• Strategic thinker with the ability to develop and execute customer plans aligned to business objectives

• Outstanding communication and presentation skills, with the ability to engage both internal and external stakeholders

Nice-to-have:

• Experience in small domestic appliances, white goods or a similar category

• Experience working within a geographically dispersed retail or franchise network

• Strong analytical skills with experience in sales data, forecasting and performance reporting

• Ability to deliver training or influence in-store execution at scale

Our Benefits

• Supporting you beyond work with quarterly paid Life Leave Day
• Personal development and career opportunities
• Employee discounts
• Enjoy a hybrid work week: 2 days WFH, 2 flexible office days and a company connection day on Wednesday.