Technical Account Manager

Job Description:

We are Omnissa

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. 

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

What is the opportunity?

We are seeking a Technical Account Manager (TAM) with expertise in End-User Computing (EUC) to join our team. As a TAM, you will be the trusted advisor for our customers, helping them unlock the full potential of their digital workspace investments. You will combine technical proficiency with strategic guidance to ensure successful adoption and optimization of Omnissa technologies while delivering exceptional customer experiences.

Key responsibilities

• Act as the primary technical contact for assigned customers using Workspace ONE and Horizon.

• Drive customer success by aligning Omnissa solutions with business objectives.

• Provide proactive guidance on architecture, deployment, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.

• Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance and adoption.

• Deliver technical workshops, enablement sessions, and solution demonstrations.

• Collaborate with internal teams (Support, Engineering, Product Management) to resolve complex technical issues.

• Advocate for customer needs and feedback to influence product enhancements.

Qualifications

• Fluent Arabic & English – Both written and spoken.

• 3+ years experience in relevant end-user community technology i.e. mobile device management, virtual desktops, identity management and security

• Knowledge of Active Directory and Identity and Access Management systems

• Being proactive with a can-do attitude and will adapt to change with a real passion for the EUC technology space.

• Hands-on experience with Omnissa Workspace ONE (UEM, Access, Intelligence) and Horizon (VDI, DaaS) is an advantage.

• Excellent communication and presentation skills for both technical and business audiences.

• Excellent listening, reasoning, and objection handling skills.

• You should be effective at working independently and as part of a team.

• Relevant certifications such as Omnissa Certified Administrator for Horizon (OCA-H) and Workspace ONE (OCA-W) are desirable.

Additional Information

Location: Riyadh, Saudi Arabia

Travel Expectations: Travel is required up to 50% of the time within the Middle East with the ability to travel around Europe and USA when required for industry events or internal events.

Why join us?

• Work with industry-leading EUC solutions that empower modern workforces.

• Be part of a customer-centric team driving digital transformation.

• Competitive compensation, benefits, and opportunities for growth.

• Work on leading-edge technology and make an impact for customers and Omnissa

• Experience our outstanding culture and team spirit

• Growth opportunity

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all.