Product Support Representative - EMEA Region - eOperations services

Job Description:

Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end operations, Skywise combines aircraft manufacturer expertise and digital know-how to transform operational complexity into predictable and profitable performance, ensuring resilient and more sustainable operations.

The Mission : 

As part of the Skywise Data Services (SDS) team, you will provide Level 2/3 technical support for eOperations (eOps) services. You will act as the technical interface for EMEA airline customers, managing the stability of data flows and resolving complex software incidents.

Key Responsibilities

• Perform analysis and resolution of technical issues related to eOps and SDS platforms.

• Prepare the EIS (Entry Into Service) as a project, coordinating with multiple global stakeholders.

• Collaborate across the Airbus ecosystem, including DIIA (Digital Connected Aircraft Platform), SDOA (Digital Architect), 1SYAC (Connectivity IFE & Integ Platforms), SDSC (eOps solutions Deployment and Support), and 1VVAD (Maintenance Connectivity & Data).

• Participate in an on-call rotation to ensure service continuity during weekends or holidays.

Technical Ecosystem & Requirements

• Proficiency in SQL for deep-dive troubleshooting.

• Hands-on experience or familiarity with IMACS, GDB, ArGO, and SOMF-GT.

• Understanding of ACARS communications, SPEC2000 formats, and FOQA/FDM (Flight Operational Quality Assurance / Flight Data Monitoring).

• Experience with FOMS (Flight Operations Management Systems) or MRO (Maintenance, Repair, and Overhaul) software.

• Understanding of Palantir Foundry, Cloud architecture, and API/ETL processes.

Candidate Profile

• Experience: 3+ years in a technical customer support or application engineering role (L2/L3).

• Education: Degree in Computer Science, Information Technology, or an Aviation-related technical field.

• Communication: Fluency in English is mandatory; French, Spanish, or German is an asset.

What We Offer: 

• Stable, full-time employment contract

• Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)

• Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)

• Co-funding for meals and commuting 

• Access to the latest knowledge and technologies enabling professional development 

• Opportunity to work on international projects and collaborate with global teams, including occasional international travel

• Private medical coverage 

• Sport card 

• Mental health support platform 

• Life insurance 

• Access to Employee Share Scheme

• Employee referral program bonus (5000 PLN) 

Recruitment Roadmap:

• Step 1: Intro with HR

• Step 2: Interview with hiring manager

• Step 3: Interview with Hiring manager + Team

• Step 4: Short Exchange with HRBP + Offer

 

Selection and Hiring Commitment 

We thank all applicants for applying. Only selected applicants will be contacted.

Skywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

Skywise Gdansk is operating within the Airbus Helicopters Polska Structure. 

At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the "Internal procedure for reporting legal violations and taking follow-up actions at Airbus Helicopters Polska sp. z o.o. Gdańsk Plant" is in effect. This procedure was introduced in accordance with the Act of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928). In the event of any detected violations, whistleblowers can submit reports to the following email address: [email protected].

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Polska Sp. z o.o.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.