Certified Medical Assistant Team Lead

Location:

Community Care Mount Pleasant

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

​Directs and supervises support staff of Geisinger. Assures that patients are treated with concern and that providers are provided with prompt and courteous service. Graduate of an accredited 1-year certificate or 2-year diploma Medical Assistant program preferred. Certified Medical Assistant (CMA) or Registered Medical Assist (RMA) required. Certified by one of the listed governing associations required: NHA, AMT, AAMA, NAHP, NCCT, AAH, or AMCA.

Job Duties:

• ​Performs all duties of a certified medical assistant.​
• Supervises all support staff.
• Participates in recruitment, interview and selection process of nurses and support staff.
• Coordinates training and orientation programs for the nursing and other clinical staff.
• Assesses ongoing training needs.
• Schedules employees and manages resources on a daily basis.
• Serves as a resource to answer questions and resolve problems.
• Plans and conducts in-service and other informational meetings with employees.
• Encourages and coordinates continuing education for self and staff.
• Monitors performance and provides feedback.
• Conducts performance appraisals.
• Evaluates job competencies.
• Addresses performance problems, initiating the discipline process if required.
• Intercedes on behalf of assigned personnel when problems are encountered with physicians, patients, or other clinic personnel.
• Develops and maintains policies and procedures for assigned area.
• Assures adherence to regulatory agency requirements, safety standards, and infection control procedures.
• Evaluates operations and recommends and implements changes to improve efficiency and effectiveness.
• Responsible for staffing plans.
• Monitors, evaluates, and revises as appropriate.
• Coordinates purchasing activity, including but not limited to, monitoring inventory and supervising the ordering of items as needed.
• Coordinates activities with other sections and departments.
• Acts as a liaison with other groups, both internal and external entities.
• Prepares and monitors all required monthly reports.
• Provides clerical, clinical or diagnostic support services to patients or providers.

​
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s):

Basic Life Support Certification - Default Issuing BodyDefault Issuing Body, Certified Medical Assistant AMCA - American Medical Certification Association (AMCA)American Medical Certification Association (AMCA)

Skills:

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.