Senior Manager, Cell Therapy Hub

In AstraZeneca's Cell Therapy division, we follow the science to explore and innovate. We are working towards treating, preventing, modifying, and even curing some of the world's most complex diseases. We have the potential to grow our pipeline and positively impact the lives of patients around the world. We are committed to making a difference and have built our business around our passion for science. Now we are fusing data and technology with the latest scientific innovations to achieve the next wave of breakthroughs. This role is part of the Oncology R&D team tasked with supporting Clinical and Commercial production across multiple sites. 

The Senior Manager, Cell Therapy Hub is primarily responsible for managing each patient and cell journey throughout the treatment. This dynamic role requires an outstanding ability to manage patient cases within an assigned geographic area, coordinating between medical professionals at sites and AstraZeneca cross-functional teams to progress patients through the vein-to-vein journey. To be successful in this role, you will have experience coordinating patients, supporting providers, and comfortable navigating multiple digital platforms. We are looking for oncology patient coordination, hospital, immuno-oncology, and cell/gene therapy experience. This is a field-based position within our Cell Therapy Patient Operations team and reports into a Sr. Director, Cell Therapy Hub. 

Accountabilities:

• Be a trusted and knowledgeable single contact for the Site's stakeholders to enhance the cell therapy Site Experience through the AstraZeneca Cell Therapy Hub. 

• Independently manage of all patient V2V workflows, from patient registration through infusion, within assigned geographic areas, escalate patient issues for support, and provide coverage for other regions. 

• Partner with our cross-functional teams (Clinical Ops, SMM, Supply Chain, Medical, IT, Commercial, others) to promptly achieve the needs of our patients and healthcare providers. 

• Communicate critical patient-related information to appropriate Site stakeholders empathetically to manage expectations. 

• Coordinate with the Regional and Territory Operations Managers to ensure all site logistics and personnel have been identified and trained to ensure COI/COC access to our AZ digital platform. 

• Ensure that any issues related to cellular starting material, IMP, and supplies are addressed and communicated to the relevant site. 

• Collaborate with QA, Manufacturing, and Supply Chain on OOS communication, Product Recalls, and any product issues occurring at the site or improving the site. 

• Develop internal and external SOPs and materials related to the AZ Cell Therapy Hub. 

• Complete all Cell Therapy AZ Hub training and demonstrate knowledge and seamless navigation of AstraZeneca Cell Therapy Hub (i.e. Customer Portal, Telephony system) and processes (i.e., SOPs, work instructions, business rules). 

• Manage and contribute continuous improvements and development of solutions to deliver enhanced patient care experience. 

• Maintain current knowledge of and follow established AstraZeneca Cell Therapy Hub goals, processes, regulatory standards, compliance, procedures. 

• Coordinate rollout of process changes to assigned sites in partnership with the Regional and Territory Operations Management. 

• Demonstrate genuine passion and care for patients and uphold AstraZeneca Cell Therapy Hub values in daily individual work performance. 

• Perform miscellaneous tasks as assigned and comply with applicable SOPs and regulations. 

• Travel >50% 

Essential Skills/Experience:

• Bachelor degree

• Experience within a Cell Therapy Program as a: Research Coordinator, Nurse Coordinator, Apheresis Nurse, Cell Lab Professional, Quality Manager, in the healthcare systems or regulatory environment. 

• Solve site facing problems and deal with organizational complexity. 

• Based in Brazil

Desirable Skills/Experience:

• Advanced degree in Life Sciences or Engineering (e.g., PharmD, NP, PA, Biomedical Engineer) 

• Experience working with critical raw material suppliers or contract manufacturing organizations