- Salary
- $100k – $125k
- Location
- Houston, TX, United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Support
- Seniority
- Mid-Senior Level
- Experience
- 2+ years
- Industry
- Technology
- Category
- Engineering
- Role type
- People Manager
- Environment
- Office
- Visa
- Not sponsored
- Source
- SmartRecruiters
Overview
As FTZ Support Engineer Team Lead, you'll serve as the primary escalation point for complex compliance tickets, reducing engineering escalations. You'll lead and mentor support agents, partner with Product/Engineering as SME, and manage VIP customer escalations. The role requires deep FTZ operational knowledge, software troubleshooting skills, and leadership experience. Must have full US work authorization as no visa sponsorship is available.
Skills
Compliance
Benefits
Health insuranceWork-life balance programs
Languages
English
About QAD
QAD is building a world-class SaaS company focused on solving real-world problems in manufacturing and supply chain through innovative software solutions.
