Third Party Risk Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Title:               Third Party Risk Analyst

Location:       Philippines, Flexible

Role Overview

The Third-Party Risk Analyst is a key member of the Information Security team and reports directly to the Third-Party Risk Program Manager. This role is responsible for supporting the end-to-end Third-Party Risk Management (TPRM) lifecycle, including intake, due diligence, risk assessments, issue tracking, and ongoing monitoring.

Key Responsibilities

• Manage third-party risk management workflow, including reviewing new requests, tracking in-progress assessments, and driving assessments to completion.
• Conduct initial and ongoing third-party security risk assessments, including control evaluation, risk rating, and documentation of residual risk.
• Administer and maintain the third-party risk assessment tooling (UpGuard), including vendor onboarding, questionnaire distribution, response tracking, evidence collection, and workflow/status management.
• Review and validate third-party security and compliance artifacts (e.g., SOC 2 reports, ISO 27001 certificates, policies/standards, pen test summaries) and identify control gaps.
• Document findings, write clear risk narratives, and recommend remediation actions or compensating controls aligned to internal standards and risk appetite.
• Track remediation plans, validate closure evidence, and support reassessments/refresh cycles and ongoing monitoring activities.
• Contribute to continuous improvement of TPRM processes, templates, and playbooks

Requirements

• Bachelor’s degree in information security, IT, Cybersecurity, or a related field.

• Minimum 2 years of related experience in information security, IT audit, risk, compliance, vendor management, or GRC preferred.

Skills

• Strong critical thinking and analytical skills; able to interpret evidence and translate control gaps into clear risk statements.
• Detail-oriented with strong documentation discipline and comfort working in process-driven environments.
• Strong collaboration and stakeholder management skills; able to coordinate with diverse business unit.
• Ability to review and interpret complex vendor artifacts, including SOC reports, security questionnaires, and policies.
• Strong verbal and written communication skills.
• Ability to learn new tools quickly and operate effectively.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.